Travel insurance - Flight delayed
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Explains your rights to you
Helps you prepare your emails
Creates a case file for you
Lets you record all your communications
Lets you know when to escalate your complaint
If you have any queries or complaints regarding your claim, resolver recommends that you submit your concern in writing to the customer services department of your insurance provider. resolver can assist you in submitting, recording and reminding you when and who to escalate to.
Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.
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