Travel insurance - Flight delayed

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Based on resolver’s experience to date, a delayed flight can be a frustrating inconvenience to the start or end of a holiday. Delays are a common problem, particularly in the busy summer season. Possible causes could be that the airport is very busy or very bad weather. Most travel insurance policies provide you with a small benefit in such circumstances; to go towards any additional costs you might have while waiting for your departure. There is usually a minimum qualifying period of delay before the benefit is payable, and this will vary depending on the individual policy. Valid reasons for delay are usually specified by the policy, and cannot cover every possible reason. The most common reasons for unforeseen delays that policies do typically cover include: • Strikes • Industrial action • Adverse weather conditions • Mechanical breakdown of the aeroplane Be aware that policies do not cover delays caused by strikes or industrial action if the dates were known when you booked your trip. Additionally policies do not cover delays where the airline has cancelled a flight and rescheduled your trip.

If you have any queries or complaints regarding your claim, resolver recommends that you submit your concern in writing to the customer services department of your insurance provider. resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

 

 

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