Any complaint submitted by Resolver is recognised as official by the Financial Ombudsman Service. This means that Halifax will be obliged to repsond to your issue. After 8 weeks, whatever the outcome, Resolver will remind you that you can escalate your case to the Financial Ombudsman Service. 


Resolver is not affiliated to, linked with or otherwise endorsed by Halifax.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,435,622 users had to say

Easy to use. A convenient online place to store all your relevant documents for each case and puts you directly in touch with the people you need to be dealing with.
Jill M via facebook
Was a bit sceptical using resolver but proved to be a fantastic service put my complaint into Halifax through resolver at 3 pm by 6 pm Halifax rang me to settle my complaint. Wow.
Hollie Ameilia West via facebook
Thank you resolver I used you for several claims and you gave me the confidence to challenge these companies. I was immediately refunded by 2 companies for PPI and got back 1000 altogether. Thank you!
Kim L via facebook

Halifax provides

Using Resolver, you can submit an issue about 12 services offered by Halifax. Your case will be sent to the correct person or team at Halifax and escalated at the correct times, to the correct person, if required.

Halifax Travel Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Banking - Ultimate Reward packaged account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Home Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Banking

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Loans

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Mortgages

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Car Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Investment Services

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Mis-sold PPI

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Section 75

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Plevin (excessive PPI commission)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Credit Cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about Halifax?

Raise it for free via Resolver

Helping you with Halifax

Frequently asked questions about Halifax

How do I make a Halifax complaint using Resolver?

If you want to make a complaint about Halifax using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Halifax case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Halifax, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Halifax, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Halifax complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Halifax contact details press the button below

View Halifax complaints contact details

About

To help you get the best response from your Halifax complaint Resolver guides you through every step of the process.

To help you get the best response from your Halifax complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Halifax complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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