Any complaint submitted by Resolver is recognised as official by the Financial Ombudsman Service. This means that Halifax will be obliged to repsond to your issue. After 8 weeks, whatever the outcome, Resolver will remind you that you can escalate your case to the Financial Ombudsman Service. 

Amber

4.8/10

Resolver Score

Our users say this company is OK, but there's room to improve!

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Halifax.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,297,983 users had to say

Was a bit sceptical using resolver but proved to be a fantastic service put my complaint into Halifax through resolver at 3 pm by 6 pm Halifax rang me to settle my complaint. Wow.
Hollie Ameilia West via facebook
I had an issue with Halifax for misold PPI. I received £1000 from them all thanks to Resolver. Their format on their site was so easy to fill in from start to finish it. Thank you resolver. I have recommended your site to a lot of people.
Christine Keil via facebook
Thank you resolver I used you for several claims and you gave me the confidence to challenge these companies. I was immediately refunded by 2 companies for PPI and got back 1000 altogether. Thank you!
Kim L via facebook
This company helped to recover money for me. I would recommend them to anyone who is having trouble getting a straight answer from a company.
Debra A via facebook
Fantastic free service cant thank you guys enough for your help
Benny B via facebook
Good results would definately recommend!
Lynda P via facebook
Easy to use. A convenient online place to store all your relevant documents for each case and puts you directly in touch with the people you need to be dealing with.
Jill M via facebook
Claimed back over £1000 from mis-sold bank account in 2 working days. Easy form to fill in, couple of phonecalls from bank to confirm points made on the form and I was done. Brilliant organisation, thank you!
Cat L via facebook
Resolver got all my account fees refunded plus financial compensation within days! It took me all of 10 minutes to complete my claim on the Resolver site, so it's both effective and easy. Well done guys!
Mark F via facebook

Halifax provides

Using Resolver, you can submit an issue about 16 services offered by Halifax. Your case will be sent to the correct person or team at Halifax and escalated at the correct times, to the correct person, if required.

Halifax Ultimate Reward packaged account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Mortgages

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Current Accounts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Credit Cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Overdrafts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Loans

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Life Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Home Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Investment ISA

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Savings Accounts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Investment Services

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Car Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Share Dealing

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Cash ISA

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Car Finance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Halifax Travel Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Halifax complaints. If your complaint is not resolved by Halifax, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about Halifax?

Raise it for free via Resolver

Helping you with Halifax

How do I make a Halifax complaint using Resolver?

If you want to make a complaint about Halifax using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Halifax case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Halifax, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Halifax, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Halifax complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Halifax contact details press the button below

View Halifax complaints contact details

About

To help you get the best response from your Halifax complaint Resolver guides you through every step of the process.

To help you get the best response from your Halifax complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Halifax complaint.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved