Boiler insurance - Annual service check not completed
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With support contracts, and especially with boiler support, a check and annual service is often included. This is an important part of any support package to ensure the boiler is working correctly and safely. Therefore if this has not been completed it is important to contact your boiler support provider and arrange for this to be undertaken. Trading Standards recommends that you keep a written record of all communications.You should know
- You cannot raise your case to the ombudsman until 8 weeks after you have first raised your complaint with your insurer
- Your complaint must also not be older than nine months.
- For an accurate decision by the ombudsman you should provide a detailed file of your communications and supporting documentation
How long do you have to wait?
If you cannot resolve your issue you cannot raise your case to the ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked.
Is there a time limit?
Your complaint must also not be older than nine months.
What will the ombudsman do?
For an accurate decision by the ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help them assess your case.
What is a deadlock letter?
Your case will be considered to have reached deadlock if the company:
- Feels it has done everything it can
- It is unwilling or unable to give you what you are requesting
- It says there isn’t reasonable cause for complaint
Or if neither you or the company is willing to change.
These types of situation are known as deadlock.
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