If you are having problems with ScottishPower and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by ScottishPower.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,351,605 users had to say

"After 14 months @ScottishPower have finally paid me 5 days after @resolvercouk"
KernowPhoto via twitter
Resolver helped me claim back over £500 from my bank for a missold account. I couldn't have done it without them - thank you so much Resolver, you are real hero's.
Lisa R via facebook
As soon as Resolver got involved the problem was sorted out within weeks and I received some compensation from Scottish Power.
Richard W via facebook


Took on Scottish power after 2 years of continued refusal to listen to one word I was saying. Amazing support and fantastic outcome, thank you x
Gail T via facebook
Have used Resolver twice. First with PPI, got a nice cheque. Secondly, an energy provider were avoiding all my attempts to obtain a refund for my elderly Mother who was paying twice the monthly amount and amassing a huge amount of credit. No emails, letters or calls made any difference until I got Resolver involved. In less that 7 days, they issued a refund and halved her monthly direct debit.
Chris N via facebook
Helped getting money owed to my late mother's electricity account
Pauline C via facebook



Absolutely brilliant website - I managed to get back over £300 that an energy provider owed me from when they went bust well over a year ago. I had had no joy until I used Resolver and now all the money is safely back in my account. It was so easy and stress free. Thank you!
Caroline T via facebook
Problems with power supplier sorted within a few days once Resolver became involved.
Rodney S via facebook
Used Resolver to get over £32000 of mis-sold PPI, just filled in the online form, only a couple asked for further information. All the companies responded within the times allowed, and easy to keep an eye on dates just by logging in. Also used it with an energy provider over a metre change/billing problem and received compensation.
Louise W via facebook

ScottishPower provides

Using Resolver, you can submit an issue about 6 services offered by ScottishPower. Your case will be sent to the correct person or team at ScottishPower and escalated at the correct times, to the correct person, if required.

ScottishPower Gas

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of ScottishPower complaints. If your complaint is not resolved by ScottishPower, you can then package it up and send it to the Ombudsman Services.

Start your complaint

ScottishPower Electricity

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of ScottishPower complaints. If your complaint is not resolved by ScottishPower, you can then package it up and send it to the Ombudsman Services.

Start your complaint

ScottishPower Dual Fuel

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of ScottishPower complaints. If your complaint is not resolved by ScottishPower, you can then package it up and send it to the Ombudsman Services.

Start your complaint

ScottishPower Boiler Cover

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of ScottishPower complaints. If your complaint is not resolved by ScottishPower, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

ScottishPower Smart Meter Installation

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of ScottishPower complaints. If your complaint is not resolved by ScottishPower, you can then package it up and send it to the Ombudsman Services.

Start your complaint

ScottishPower Boiler Repair

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of ScottishPower complaints. If your complaint is not resolved by ScottishPower, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Want to start a complaint about ScottishPower?

Raise it for free via Resolver

Helping you with ScottishPower

I want to get hold of ScottishPower customer services

Resolver can help you contact ScottishPower customer services for all your communications, from simply changing your address to concerns over billing or a dispute. The great thing is, if then something goes wrong and you are dissatisfied you have a complete record of your case that you can send to the ombudsman.

How do I make a complaint to ScottishPower using resolver?

If you want to make a complaint about ScottishPower using resolver, then the process could not be simpler. All you do answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the ScottishPower complaint. If you wish to continue with your complaint, we will help you create an email to send to ScottishPower. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does resolver keep records of my ScottishPower complaint?

Resolver records all your details about your ScottishPower complaint in a detailed case file. We also keep a record of any correspondence you send via Resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond ScottishPower.

What if I cannot resolve my complaint with ScottishPower?

After 8 weeks of submiting an issue to ScottishPower, you have the right to send your case to the energy section of Ombudsman Services for electricity or gas disputes. Ombudsman Services is there to independently assess your case for free. resolver will remind you when to send your case file to the ombudsman and can send it into the Ombudsman for you, for free.

Is it free to make a complaint to ScottishPower via resolver?

Absolutely. Making any complaint via resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call), so probably free in your mobile call package.

How seriously will ScottishPower take my complaint?

Encouragingly, ScottishPower is very thorough about its complaints process. Let Resolver handle your ScottishPower complaint, and we’ll help you ensure that you get the best from ScottishPower’s complaints procedure.

Who should I get in touch with first to make a complaint to ScottishPower?

On the first instance we ask you contact ScottishPower if something’s gone wrong and they can investigate your issue and look to put things right. Visit www.scottishpower.co.uk/complaints to get their contact details or to chat to them about your issue. Alternatively you can raise your issue with resolver and Resolver will help manage your case.

What if ScottishPower can’t resolve my complaint to my satisfaction?

There is an Energy Ombudsman, who can force an energy supplier to offer apologies, explanations, resolutions and even financial compensation (in certain circumstances). It’s worth remembering, though, that you’ll first need to make a complaint to ScottishPower, and give them eight weeks to respond, before resorting to the ombudsman.

Does ScottishPower have to report on its number of complaints?

Yes, under the Energy Complaints Handling Regulations of October 2008, all energy firms now report on their energy complaints.  

 

 

Contact details

To view the ScottishPower contact details press the button below

View ScottishPower complaints contact details

About

ScottishPower is a key supplier of energy (electricity and gas) for consumers in the UK. If you wish to contact ScottishPower, Resolver will help and manage your case, and ensure your issue is addressed simply and easily.

ScottishPower Customer Services contact details

You can use Resolver to contact customer services and record all your communications including your phone calls and to manage your case simply and easily for free. Alternatively if you want to contact ScottishPower directly their contact details are here.

Complaining to ScottishPower

resolver can also help you submit and manage your complaint against ScottishPower for free, quickly and simply. Resolver is a free, simple way to manage and resolve your complaint. 

Know your rights - resolver will explain the facts to you with our complaints guide;

Prepare your communications - help you prepare your emails or record your phone calls

Keep a record - record all your communications for free 

Explain what to do - knows what you should do and when and will remind you when you should take action; and

If not satisfied - if you cannot resolve your issue then send your case to the ombudsman for you

What if you cannot resolve your case?

After 8 weeks of submitting your issue to ScottishPower, you can submit your case to the ombudsman. For ScottishPower, the ombudsman is Ombudsman Services: Energy. With resolver, you will be remind when to escalate your case and we can send the case over to Ombudsman Services: Energy for free.

Submit your issue quickly and easily 

If you need any advice with your issue then 'Get Started' and find out your rights with resolver and our Advice Guide to explain your rights and if you then want to submit a case, sign up and we will create you a case file to help you manage and resolve your issue.

Scottish Power background 

Glasgow-based ScottishPower is one of the ‘big six’ suppliers of energy (gas and electricity) to British consumer along with British Gas, EDF Energy, npower, E.ON UK and SSE. ScottishPower also operates the distribution network for Merseyside, North Wales and central and southern Scotland. In 2006, ScottishPower became a subsidiary of the Spanish energy firm Iberdrola.

Related Companies

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

We do use cookies, but only to provide you with a better experience.