Green deal - I want to move but owe money

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Based on our experience to date, if you want to move suppliers but owe money, resolver recommends that you contact your supplier, and ask their advice as soon as possible. Keep a note of who you speak to and the outcome of your conversation or email. Rules on switching energy providers when you owe money to your current supplier are different depending on whether or not you have a prepayment meter. If you do, you can switch and transfer debts up to £500 to your new supplier.

You will have to carry on using the prepayment meter at least until your debt is paid off. However, you will be able to shop around for a cheaper tariff. If you are not on a prepayment meter and you owe money to an energy supplier, they can stop you from switching to another supplier until your debt is paid off. This is known as being debt-blocked. However, if it is your energy supplier’s fault that you are in debt, for example because they read your meter wrongly, then they cannot stop you from switching, but you will still have to pay back the debt.

Resolver recommends that you submit your concern in writing and we can assist you in all aspects of your complaint; formulating letters, recording dialogues, and reminding you when and who to escalate to.
There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;
• deliver good customer service;
• have appropriate levels of training;
• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here:

Find the best rights for you

We have 3,688 pages of rights advice for you covering 28,463 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with I want to move but owe money

Resolver covers the issue I Want To Move But Owe Money for 0 companies and organisations:

a   b   c   d   e   f   g   h   i   j   k   l   m   n   o   p   q   r   s   t   u   v   w   x   y   z