Green deal - Cancel previous owner Green Deal

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Based on our experience to date, you cannot cancel an existing Green Deal loan as they are attached to the property, not the individual.

The Green Deal is designed to ensure that you won't pay back more than you are saving on your energy bill. This is called the Golden Rule. However, this is not a guarantee. The actual level of your savings will depend on how much energy you use to heat your property and the future cost of energy.

Therefore if you move into a property that has Green Deal payments outstanding, you will be liable for those outstanding payments. However, you will not be liable to pay any arrears accrued by the previous householder.

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There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;
• deliver good customer service;
• have appropriate levels of training;
• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here:

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