Boilers - Insufficient compensation

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If you feel you have not been offered sufficient compensation then it is important to raise the issue with the company. Explain the issue, your concerns, your justification for the compensation based on actual costs you have incurred and details of all communications you have had and with whom you have spoken. You should send this in a formal letter of complaint to the customer services department of your boiler supplier. In the event that no resolution as to your compensation can be achieved, as a last resort you can submit your complaint to the Ombudsman for arbitration and resolution.

Resolver recommends that you submit your concern in writing and we can assist you in all aspects of your complaint; formulating letters, recording dialogues, and reminding you when and who to escalate to.
Remember that this is a good time to check that you are on the best energy tariff for your needs using a price comparison website, so it’s a good idea to take some time to compare prices and switch providers if you find a better deal. As you are moving into a new home you may not have the full details for the energy use in the home so resolver recommends you ask the current owner/occupier for the energy usage via your solicitor or the estate agent.

Price comparison websites often have tools that help you estimate your energy usage and to help you make an informed decision.

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Helping you with Insufficient compensation

Resolver covers the issue Insufficient Compensation for 1 companies and organisations:

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