If you are having problems with YourRepair and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by YourRepair.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
YourRepair provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,279,961 users had to say

Philippa had an on-going issue with EDF for over 3-months with her billing and was looking for help. Within a week using resolver Philippa had her case was resolved and she received a refund of over £200. She said: “I wish I had done something about this problem before, but now I am going to spend the money.”
Philippa via email
Awesome app. Helped me to resolve a problem my energy company.
Tom Hill via facebook
Thank you resolver, I have been trying to resolve an issue with npower and could not solve, resolver made it simple, could not recommend enough
Lisa Daniels via facebook


@resolvercouk 2 months of stress with EDF - now sorted within 24 hours of signing up!
Emma Less via twitter
"After 14 months @ScottishPower have finally paid me 5 days after @resolvercouk"
KernowPhoto via twitter
I had to write to express my sincere thanks for resolving my on-going case with Scottish Power. I received a satisfactory response from them within days of your intervention - I had been getting the "run around" since December. What a weight off my mind.
Joanna Yates via email



I helped my daughter in law complain about her packaged bank account and she received almost £1,000 about 2 weeks ago. Also, I have had considerable problems with Hotpoint re. their tumble dryer debacle. After many weeks of being ignored by them, I made a complaint through Resolver and they contacted me within a couple of days. So, hopefully, things will be sorted soon. Keep up the good work - I will definitely be using you again and recommending you to friends/family.
Jayne Skuse via email
The Resolver Team at MSE were a great help in getting my case with GB Energy quickly sorted. I received the full amount due, very many thanks to you all. Regards David
David Pilling via facebook
I've now used resolver 3 times, from a flight delay (paid out within 16 days) to a BT complaint, (resolved and money back). Too many people are willing to pay management companies to make complaints on their behalf, and take a lump of the resulting payout, so easy on resolver and you keep the full amount. I'm not a great one for apps but this is by far one of the brilliant exceptions. Download it and give it a try, its really easier than you imagine
Stephen McDonald via facebook

YourRepair provides

Using Resolver, you can submit an issue about 2 services offered by YourRepair. Your case will be sent to the correct person or team at YourRepair and escalated at the correct times, to the correct person, if required.

YourRepair Boiler Repair

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of YourRepair complaints. If your complaint is not resolved by YourRepair, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

YourRepair Boiler Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of YourRepair complaints. If your complaint is not resolved by YourRepair, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about YourRepair?

Raise it for free via Resolver

Frequently asked questions about YourRepair

How do I make a YourRepair complaint using Resolver?

If you want to make a complaint about YourRepair using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my YourRepair case file work?

Resolver allows you to keep a record of any email correspondence sent between you and YourRepair, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with YourRepair, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a YourRepair complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the YourRepair contact details press the button below

View YourRepair complaints contact details

About

To help you get the best response from your YourRepair complaint Resolver guides you through every step of the process.

To help you get the best response from your YourRepair complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your YourRepair complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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