Green deal - I want to change energy supplier

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If you have a Green Deal charge on your electricity bill, you will be able to switch electricity suppliers and continue with payment of the Green Deal plan through your new electricity supplier, provided that the new supplier is participating in the Green Deal payment collection system.

If you decide to terminate your account with your current supplier and switch to a new one, you should check with your current provider to see what their terms and conditions are regarding cancellation. If you have a fixed term or fixed price contract, it is highly likely that you will have to pay a cancellation fee to terminate the contract before it runs out. Otherwise, you simply need to contact the supplier and tell them that you wish to terminate and switch to a different supplier and they will then work together to make the switch as seamless as possible. The whole process should take about three weeks, plus a 14 day cooling-off period if that applies. If you are in any debt to your current supplier, you may not be able to terminate until it is agreed how you will repay the money. This depends on how long you have owed the money and what sort of meter you have.

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There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;
• deliver good customer service;
• have appropriate levels of training;
• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here:

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