If you are having problems with East London Energy and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by East London Energy.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
East London Energy provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,706,028 users had to say

Big, big help with the water company. Really easy to use, frequent updates, and in my case a great resolution!
Larissa S via facebook
Helped settle a dispute with the water company after many mains pipe leaks, gave advice on my rights and managed to get me compensation.
Geoff M via facebook
After 2.5 years fighting the water company over an incorrect water bill through debt collection agencies I joined Resolver. Within 2 weeks the issue had been dealt with and resolved with the water company admitting that I wasn't liable. I can't recommend Resolver highly enough. It just goes to show, companies do not like to deal with you on a one to one basis.
Peter B via email
I used Resolver to get through to Iresa Energy about a refund payment. I had no luck in emailing Iresa even after weeks of trying.So, I signed up to Resolver, filled in all the details, and clicked the send button! Within one hour I had an email from Iresa apologizing and got all of my credit refunds fully paid within two weeks.. It worked for me. Thanks
Vince E via trustpilot
Thanks Resolver for mediating in a successful dispute with Scottish Power. A very speedy resolution.
Kev via trustpilot
I have been battling with southern water and south east water for over a year. With lengthy phone calls and writing to them without any sign of the issue being resolved. So, feeling angry and frustrated went online a found this. Within a couple of hours have had the problem sorted! Please, if you have any issues with anything please call them. It's all free and they are amazing. Happy New year.
Annette Ehran via facebook
After 2.5 years with fighting with a company over an incorrect bill through debt collection agencies I joined Resolver. Within 2 weeks the issue had been dealt with and resolved with them admitting I was not liable. I cant recommend this company highly enough.
Peter B via trustpilot
Philippa had an on-going issue with EDF for over 3-months with her billing and was looking for help. Within a week using resolver Philippa had her case was resolved and she received a refund of over £200. She said: “I wish I had done something about this problem before, but now I am going to spend the money.”
Philippa via email
Awesome app. Helped me to resolve a problem my energy company.
Tom Hill via facebook

East London Energy provides

Using Resolver, you can submit an issue about 2 services offered by East London Energy. Your case will be sent to the correct person or team at East London Energy and escalated at the correct times, to the correct person, if required.

East London Energy Water Supply

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of East London Energy complaints. If your complaint is not resolved by East London Energy, you can then package it up and send it to the Ombudsman Services.

Start your complaint

East London Energy District Energy Scheme

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of East London Energy complaints. If your complaint is not resolved by East London Energy, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Want to start a complaint about East London Energy?

Raise it for free via Resolver

Helping you with East London Energy

How do I make a East London Energy complaint using Resolver?

If you want to make a complaint about East London Energy using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my East London Energy case file work?

Resolver allows you to keep a record of any email correspondence sent between you and East London Energy, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with East London Energy, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a East London Energy complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the East London Energy contact details press the button below

View East London Energy complaints contact details

About

To help you get the best response from your East London Energy complaint Resolver guides you through every step of the process.

To help you get the best response from your East London Energy complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your East London Energy complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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