Severn Trent complaints
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Severn Trent Water
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Severn Trent complaints. If your complaint is not resolved by Severn Trent, you can then package it up and send it to the The Consumer Council for Water (Central).
How do I make a Severn Trent complaint using Resolver?
If you want to make a complaint about Severn Trent using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.
How does my Severn Trent case file work?
Resolver allows you to keep a record of any email correspondence sent between you and Severn Trent, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Severn Trent, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.
Is it free to make a Severn Trent complaint via Resolver?
Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
To view the Severn Trent contact details press the button belowView Severn Trent complaints contact details
|Severn Trent Water was one of 10 water authorities formed following the Water Act 1973. It was privatised in 1989 and now supplies around 3.7 million households and businesses in Wales and the Midlands of England. As with all UK water companies, Severn Trent is regulated according to the Water Industry Act 1991 by OFWAT, the Water Services Regulation Authority.|