Having problems with Severn Trent? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.
How do we calculate metrics?
Severn Trent logo

Severn Trent

67 %

Resolution rate

Most complained about services

Water

Most common issues

Billing and payment Customer services Supply issues
Having problems with Severn Trent? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.

Resolver is not affiliated to, linked with or otherwise endorsed by Severn Trent.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 5,018,736 users had to say

Big, big help with the water company. Really easy to use, frequent updates, and in my case a great resolution!
Larissa S via facebook
Helped settle a dispute with the water company after many mains pipe leaks, gave advice on my rights and managed to get me compensation.
Geoff M via facebook
After 2.5 years fighting the water company over an incorrect water bill through debt collection agencies I joined Resolver. Within 2 weeks the issue had been dealt with and resolved with the water company admitting that I wasn't liable. I can't recommend Resolver highly enough. It just goes to show, companies do not like to deal with you on a one to one basis.
Peter B via email
After 2.5 years with fighting with a company over an incorrect bill through debt collection agencies I joined Resolver. Within 2 weeks the issue had been dealt with and resolved with them admitting I was not liable. I cant recommend this company highly enough.
Peter B via trustpilot
I can't thank resolver enough. Twice I have had calls from Chief Executives offices to resolve issues. It would never been escalated so quickly without resolver. I recommend them to anyone who mentions complaining!! Big thanks!
Kim Hicks via facebook
Hammersmith & Fulham took seven weeks to investigate and respond to Marcus’ complaint but found in his favour and cancelled the parking ticket. Marcus said: “This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!”
Marcus via email
Outstanding!
Fiona Price via facebook
An excellent service run by professional people
Dave Duncan via facebook
Thanks - love the app
Rita Tappia via email

Helping you with Severn Trent

How do I make a Severn Trent complaint using Resolver?

If you want to make a complaint about Severn Trent using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Severn Trent case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Severn Trent, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Severn Trent, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Severn Trent complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Severn Trent contact details press the button below

View Severn Trent complaints contact details

About

Severn Trent Water was one of 10 water authorities formed following the Water Act 1973. It was privatised in 1989 and now supplies around 3.7 million households and businesses in Wales and the Midlands of England. As with all UK water companies, Severn Trent is regulated according to the Water Industry Act 1991 by OFWAT, the Water Services Regulation Authority.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

The Furniture Ombudsman logo Ombudsman Services logo Financial Ombudsman Service logo CEDR (Centre for Effective Dispute Resolution) logo Gambling Commission logo Consumer Dispute Resolution Ltd logo Transport Focus logo