We've partnered with Castle Water to help with your issue
Which Castle Water service do you have an issue with?
As your water and/or wastewater retailer, Castle Water is responsible for retail activities including meter reading, billing, and customer service.
If you have an issue with the service or infrastructure provided by the water or sewerage network owner, Castle Water may need to refer your complaint to the network owner to resolve the issue.
Unless there is an emergency such as a problem with the quality of your water, an interruption to the supply, or sewer flooding, you should always contact your retailer Castle Water in the first instance.
We are partnering with Castle Water as a best in class Water provider to provide customers with an alternative and independent channel to raise issues.
CEO and Founder - Resolver
What can we help with? Let us know by choosing the issue you’d like Castle Water to take a look at.
Once you’ve chosen an issue, you can add photos, videos or other information to help your case. When you’re done, we’ll send it all off to Castle Water.
We’ll keep everything in your personal case file, so you can always check where you’re at and see what to do next.