We’re working together to resolve your issue

Which Castle Water service do you have an issue with?

As your water and/or wastewater retailer, Castle Water is responsible for retail activities like meter reading, billing, and customer service. If you have an issue with your water or sewerage network owner’s service or infrastructure, Castle Water may need to pass your complaint on to them. Unless there is an emergency like sewer flooding or a problem with water quality, you should always contact Castle Water first.

Commercial Water Supply

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Wastewater Services

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James   client page original

We are partnering with Castle Water as a best in class water supplier to provide customers with an alternative and independent channel to raise issues.

James Walker
CEO and Founder - Resolver

Next steps

It’s quick and easy to get your case started. We’re on hand to help, every step of the way.

1
Select issue

What can we help with? Let us know by choosing the issue you’d like Castle Water to take a look at.

2
Submit issue

Once you’ve chosen an issue, you can add photos, videos or other information to help your case. When you’re done, we’ll send it all off to Castle Water.

3
Track progress

We’ll keep everything in your personal case file, so you can always check where you’re at and see what to do next.

Castle Water works with Resolver to give you the best possible outcome for your complaint.

Resolver is a free, independent tool that helps consumers raise and resolve issues.

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Get started in just a few clicks.

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It’s totally free! We’ll never charge you for our services.

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We’ll never sell your data and we won’t show you adverts.

Which Castle Water service do you have an issue with?

Commercial Water Supply

Choose

Wastewater Services

Choose