We’re working together to resolve your issue
Which Castle Water service do you have an issue with?
As your water and/or wastewater retailer, Castle Water is responsible for retail activities like meter reading, billing, and customer service. If you have an issue with your water or sewerage network owner’s service or infrastructure, Castle Water may need to pass your complaint on to them. Unless there is an emergency like sewer flooding or a problem with water quality, you should always contact Castle Water first.
We are partnering with Castle Water as a best in class water supplier to provide customers with an alternative and independent channel to raise issues.
CEO and Founder - Resolver
What can we help with? Let us know by choosing the issue you’d like Castle Water to take a look at.
Once you’ve chosen an issue, you can add photos, videos or other information to help your case. When you’re done, we’ll send it all off to Castle Water.
We’ll keep everything in your personal case file, so you can always check where you’re at and see what to do next.