Waste Water Services - Complaint handling issue
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If you pay for public sewerage, the charges are usually included in your water bill.
The sewerage charge is for:
- waste water to be taken away from your building
- surface water drainage to be taken to the sewerage company's sewer. Surface water is rainwater that falls onto a property, which drains into the public sewer
- highway drainage.
Each company sets its own charges which they publish annually in a charges scheme approved by the water industry regulator OFWAT. You can get details of the charges scheme from your water company.
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