Solar water heating - Insufficient compensation

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If you feel you have not been offered sufficient compensation then it is important to raise the issue with the company. Explain the issue, your concerns, your justification for the compensation based on actual costs you have incurred and details of all communications you have had and with whom you have spoken. You should send this in a formal letter of complaint to the customer services department of your solar water-heating supplier. In the event that no resolution as to your compensation can be achieved, as a last resort you can submit your complaint to the Ombudsman for arbitration and resolution.

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If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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Helping you with Insufficient compensation

Resolver covers the issue Insufficient Compensation for 0 companies and organisations:

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