Energy distributors - Complaint handling issue

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You should know

If your electricity or gas supply is cut off without notice then you may be entitled to compensation. The outage needs to be for a significant period in order for the compensation to be available and different rules apply for gas and electricity.

Your energy distributor is responsible for managing the infrastructure that gets energy to your house. Complaints related to billing etc. should normally be directed to your energy company rather than the distributor.

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