Energy distributors - Delayed works
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
For smaller projects, you should expect a quotation for connection to be given within 5 working days. If it isn't, you're due a payment of £15 for every working day it's late.
For larger projects, you should expect a quotation within 15 working days and payment of £15 for every working day it's late.
If your supplier doesn't keep an appointment with you, you're due £25 compensation.
You should be given a quote for connection within 10 days – otherwise you'll get compensation of £50, plus £50 for every working day after (up to £250).You should know
Your energy distributor is responsible for managing the infrastructure that gets energy to your house. Complaints related to billing etc. should normally be directed to your energy company rather than the distributor.
We have 5,200 pages of rights advice for you covering 6,959 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.