Energy distributors - Delayed works

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Electricity

For smaller projects, you should expect a quotation for connection to be given within 5 working days. If it isn't, you're due a payment of £15 for every working day it's late.

For larger projects, you should expect a quotation within 15 working days and payment of £15 for every working day it's late.

 

Gas

If your supplier doesn't keep an appointment with you, you're due £25 compensation.

You should be given a quote for connection within 10 days – otherwise you'll get compensation of £50, plus £50 for every working day after (up to £250).

You should know

Your energy distributor is responsible for managing the infrastructure that gets energy to your house. Complaints related to billing etc. should normally be directed to your energy company rather than the distributor.

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