Based on our experience to date, if the work relating to an insulation installation fails to comply with Building Regulations, you need to raise the issue with the installer immediately.
Under the Supply of Goods and Services Act 1982, an installation should:
• be done using ‘reasonable care and skill’
• the insulation should be made with materials that are ‘of satisfactory quality’ and ‘fit for their purpose’
• be ‘as described’ – e.g. what you ordered.
If they have not applied for, or have undertaken work that fails to comply with Building Regulations, they are certainly in breach of this.
resolver can help you to deal with any issues arising quickly, without hassle and for free! As a first step we can help you write your complaint. Click the link below to create your email.
If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with the company, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.
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