Insulation - Contract is unfair

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Based on our experience to date, when you sign an insulation installation plan, you make a contract with the installation company. The contract has terms and conditions, setting out your rights and the things that you and the provider have agreed to do. If you feel that some terms of the contract are unfair, you can either challenge the unfair elements, or you can cancel the contract.

If you signed a contract for a new insulation installation in your home or workplace, it is covered under the Cancellation of Contracts made in a Consumer’s Home or Place of Work Regulations 2008. This gives you the right to cancel the installation within seven days of signing the contract.

However, if you made the contract at the traders’ place of business, you have no automatic right to cancel. In this case, you need to check whether or not the company will allow you to cancel the contract and if you would forfeit any money.

If the installation is part of a Green Deal Plan, it is covered by the Consumer Credit Act, which allows you to cancel the credit agreement at any time before you sign the agreement or within 14 days of signing it. Often, it will be easier to cancel the contract than to attempt to complain about the unclear contract terms.

Challenging the contract can be a difficult process, but resolver can assist you in doing so. The Law Commission and the Scottish Law Commission are proposing legal reforms to protect consumers from unfair terms and make it easier to challenge contracts where total costs are not made clear upfront. This will not come into full force until 2014.

resolver can help you to deal with any issues arising quickly, without hassle and for free! As a first step we can help you write your complaint. Click the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with the company, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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