Green deal - I am moving/moved home

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Based on our experience to date, if you are moving home, resolver recommends that you contact your supplier, and inform them of the change as soon as possible (at least two working days before you move), along with the date you move. If you wish to continue using them as your energy provider, they will issue you with a final bill for your old address and set up a new account for your new address. If you decide to switch providers, remember to cancel any direct debit arrangements once your final bill has been paid. ??When you move into a new house, you will be automatically contracted to the supplier that was used at the property by the previous owners. You should take a meter reading as soon as you move in and find out who your supplier is. If the previous owners have not left details, you can find out who supplies the gas by phoning the meter number helpline on 0870 608 1524 and the electricity by phoning the local electricity distribution company (see phonebook for details). If you do not wish to stay with this supplier (e.g wish to remain with your old supplier, or to take up a new supplier) you should contact the supplier you wish to move to from your new address and ask them to change your supplier.

Resolver recommends that you submit your request in writing and we can assist you in all aspects of your query; formulating letters, recording dialogues, and reminding you when and who to escalate to.
There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;
• deliver good customer service;
• have appropriate levels of training;
• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here:

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