Green deal - I am moving/moved home

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Based on our experience to date, if you are moving home, resolver recommends that you contact your supplier, and inform them of the change as soon as possible (at least two working days before you move), along with the date you move. If you wish to continue using them as your energy provider, they will issue you with a final bill for your old address and set up a new account for your new address. If you decide to switch providers, remember to cancel any direct debit arrangements once your final bill has been paid. ??When you move into a new house, you will be automatically contracted to the supplier that was used at the property by the previous owners. You should take a meter reading as soon as you move in and find out who your supplier is. If the previous owners have not left details, you can find out who supplies the gas by phoning the meter number helpline on 0870 608 1524 and the electricity by phoning the local electricity distribution company (see phonebook for details). If you do not wish to stay with this supplier (e.g wish to remain with your old supplier, or to take up a new supplier) you should contact the supplier you wish to move to from your new address and ask them to change your supplier.

Resolver recommends that you submit your request in writing and we can assist you in all aspects of your query; formulating letters, recording dialogues, and reminding you when and who to escalate to.
There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;
• deliver good customer service;
• have appropriate levels of training;
• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here:

Find the best rights for you

We have 3,682 pages of rights advice for you covering 28,463 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with I am moving/moved home

Resolver covers the issue I Am Moving/Moved Home for 0 companies and organisations:

a   b   c   d   e   f   g   h   i   j   k   l   m   n   o   p   q   r   s   t   u   v   w   x   y   z