Based on our experience to date, if you choose to use your warranty or guarantee, you should first check the conditions to see if it covers damage. Most warranties and guarantees have a time limit with which they can be used.
Contact the warranty provider and quote the section of the policy document that makes it clear that the remedial work you need doing is covered. If your claim is refused and you feel that your contract has been breached, you should write to the provider, making it clear that you will be claiming for any money spent on a third party repair unless they rectify the situation. Remember to keep evidence of quotes and cost of work and include these in your future claim.
In the case that your warranty doesn’t cover damage, you should check with your home insurance provider to see if they cover it.
It is extremely frustrating when your claim under a warranty or guarantee is rejected. Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with the company, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.
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