Boilers - Information incorrect

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Based on our experience to date, if you find that your account information is incorrect, resolver recommends that you contact your supplier, and inform them of the mistake. Keep a note of who you speak to and the outcome of your conversation or email to ensure the issue is addressed correctly. Ask your supplier to send you a written confirmation that your account details have been changed.

If the incorrect information affects your inability to pay your bills and causes you inconvenience then you should write a formal letter of complaint to your supplier's customer service department setting out what has occurred, why it was their responsibility and what redress you seek. You may be able to obtain an apology or nominal compensation. In the event of very severe inconvenience then you may be able to escalate to the Ombudsman to obtain compensation.

Resolver recommends that you submit your concern in writing and we can assist you in all aspects of your complaint; formulating letters, recording dialogues, and reminding you when and who to escalate to. Resolver can help you do this quickly and simply.
Remember that this is a good time to check that you are on the best energy tariff for your needs using a price comparison website, so it’s a good idea to take some time to compare prices and switch providers if you find a better deal. As you are moving into a new home you may not have the full details for the energy use in the home so resolver recommends you ask the current owner/occupier for the energy usage via your solicitor or the estate agent.

Price comparison websites often have tools that help you estimate your energy usage and to help you make an informed decision.

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