Green deal - Extra charges on assessment

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Based on resolver’s experience to date, the assessor must make clear what you're likely to pay, before the assessment takes place.

The Green Deal Code of Practice sets out the minimum standards required of those participating in the Green Deal. The Code of Practice contains requirements specific to the role of assessors, installers and providers.

If you have a complaint regarding extra assessment charges, you should first raise the issue with the assessor. If they fail to rectify the problem, you should raise your complaint with the Green Deal Provider or supplier. You should do this by means of a formal letter setting out the nature and grounds of your complaint, and when it arose. Retain a copy of this for your records.

Resolver recommends that you submit your concern in writing and we can assist you in all aspects of your complaint; formulating letters, recording dialogues, and reminding you when and who to escalate to.
There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;
• deliver good customer service;
• have appropriate levels of training;
• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here:

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