Boilers - Not saving as much as expected

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Based on resolver's experience to date, not saving as much as expected with the Green Deal can be caused by an incorrect assessment, changes in your behaviour (rebound effect) or the works not being installed correctly. This can pose a problem for you, as the 'Golden Rule' of the Green Deal is that you should not be 'paying out' for the cost of the improvements as the energy savings from the improvements should pay for them.

As soon as you notice that this is the case you should raise the issue with the energy company (assuming the work is completed) and then a formal complaint can be created. This should be done in writing to the Customer Services department of your Green Deal Provider (details can be found on your Energy Performance Certificate). If your Green Deal provider is unable to resolve your issue then you will be able to escalate, as a last resort, to the Ombudsman. They will act as an independent arbitrator to rule on any dispute between you and your provider.

Resolver recommends that you submit your concern in writing and we can assist you in all aspects of your complaint; formulating letters, recording dialogues, and reminding you when and who to escalate to.
Remember that this is a good time to check that you are on the best energy tariff for your needs using a price comparison website, so it’s a good idea to take some time to compare prices and switch providers if you find a better deal. As you are moving into a new home you may not have the full details for the energy use in the home so resolver recommends you ask the current owner/occupier for the energy usage via your solicitor or the estate agent.

Price comparison websites often have tools that help you estimate your energy usage and to help you make an informed decision.

Find the best rights for you

We have 3,690 pages of rights advice for you covering 28,465 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with Not saving as much as expected

Resolver covers the issue Not Saving As Much As Expected for 1 companies and organisations:

a   b   c   d   e   f   g   h   i   j   k   l   m   n   o   p   q   r   s  t   u   v   w   x   y   z