OVO energy will only respond to complaints raised via their alternative contact methods.
If you decide to use Resolver, you'll still be able to access our rights guides and template letters to assist with your complaint.
Please contact OVO energy directly in addition to making a Resolver case. We are sorry for the inconvenience."
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How do I make a Ovo Energy complaint using Resolver?
If you want to make a complaint about Ovo Energy using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.
How does my Ovo Energy case file work?
Resolver allows you to keep a record of any email correspondence sent between you and Ovo Energy , as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Ovo Energy , Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.
Is it free to make a Ovo Energy complaint via Resolver?
Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
To view the Ovo Energy contact details press the button belowView Ovo Energy complaints contact details
Ovo Energy is an independent energy-supply company that buys and sells gas and electricity to both domestic and business customers. It was founded in 2009, and has offered business supply tariffs since 2013.