Energy distributors - Cancelled works
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If connection works start late, you're due a payment of £25 for every day it's late.
If your supplier doesn't keep an appointment with you, you're due £25 compensation.
You should be given a quote for connection within 10 days – otherwise you'll get compensation of £50, plus £50 for every working day after (up to £250).You should know
Your energy distributor is responsible for managing the infrastructure that gets energy to your house. Complaints related to billing etc. should normally be directed to your energy company rather than the distributor.
We have 5,214 pages of rights advice for you covering 7,128 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
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