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Marks & Spencer
Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by Marks & Spencer or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Marks & Spencer complaints

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If you are having problems with Marks & Spencer and would like to either find out your rights, who to contact or make a complaint then use resolver to make the process simpler. Click 'Get Started' on the right hand side of this page to make a complaint.

resolver is the smart way for you to complain

resolver is a totally free tool that connects British consumers directly to the people that can resolve their complaint. Phone using our iPhone or Android apps and you can even record what they say to you.

Using resolver, you can submit an issue about 16 services offered by Marks & Spencer. Your case will be sent to the correct person or team at Marks & Spencer and escalated at the correct times, to the correct person, if required.

Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by Marks & Spencer or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Marks & Spencer Banking

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Banking - Platinum packaged account

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Banking - Premier packaged account

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Car Insurance

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Dual Fuel

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Ombudsman Services.

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Marks & Spencer Electricity

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Marks & Spencer Gas

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Marks & Spencer High Street

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Marks & Spencer complaints.

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Marks & Spencer Home Insurance

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Loans

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

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Marks & Spencer Loyalty cards

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Marks & Spencer complaints.

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Marks & Spencer Online Shop

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Marks & Spencer complaints.

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Marks & Spencer Pet Insurance

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer PPI (payment protection insurance)

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Section 75 Complaints

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Travel Insurance

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Helping you with Marks & Spencer

About

Since its founding in 1884, Marks & Spencer has grown from a single penny bazaar in Leeds to become one of the largest retailers of clothes and upmarket foods in the world, with more than 700 branches in the UK and over 300 overseas stores in more than 40 countries. In 2013, M&S accounted for 11% of British clothing sales.

Frequently Asked Questions about Marks & Spencer

 

 

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Contact Details

To view the Marks & Spencer contact details press the button below


View Marks & Spencer complaints Contact Details

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How does resolver work?

Bespoke consumer guides

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

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Simple, flexible templates

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

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All complaint correspondence recorded

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.

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What’s a case file?

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.

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What are your next steps?

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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