If you are having problems with Marks & Spencer and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Marks & Spencer.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 833,321 users had to say

"Thanks to @resolvercouk for helping me sort insurance issues! good service. "
Antonia via twitter
""Sports Direct emailed me directly to tell me I could take the item to the local store to exchange, which I have now done. Thank you for all your help, they only responded it seems, when resolver got involved.""
June via email
"Just to let you know that I have heard from Norwegian now and they’ve confirmed they received the email you sent through for me today and they’ll be transferring my payment soon. Thanks so much for your help, absolutely brilliant customer service (spoken by a customer service manager ;) )"
Annie Turner via email

Marks & Spencer provides

Using Resolver, you can submit an issue about 16 services offered by Marks & Spencer. Your case will be sent to the correct person or team at Marks & Spencer and escalated at the correct times, to the correct person, if required.

Marks & Spencer Gas

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Marks & Spencer Electricity

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Marks & Spencer Dual Fuel

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Marks & Spencer Home Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Travel Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Car Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Pet Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer High Street

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Marks & Spencer complaints.

Start your complaint

Marks & Spencer Online Shop

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Marks & Spencer complaints.

Start your complaint

Marks & Spencer Banking

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Loans

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Banking - Premier packaged account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Banking - Platinum packaged account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Loyalty cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Marks & Spencer complaints.

Start your complaint

Marks & Spencer PPI (payment protection insurance)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Section 75

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about Marks & Spencer?

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Helping you with Marks & Spencer

Frequently asked questions about Marks & Spencer

How do I make a Marks & Spencer complaint using Resolver?

If you want to make a complaint about Marks & Spencer in the Insurance using Resolver, then the process could not be simpler. All you do answer a few simple questions as Resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the Marks & Spencer complaint. If you wish to continue with your complaint, we will help you create an email to send to Marks & Spencer. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does Resolver keep records of my Marks & Spencer complaint?

Resolver records all your details about your Marks & Spencer complaint in a detailed case file. we also keep a record of any correspondence you send via Resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond Marks & Spencer

Is it free to make a Marks & Spencer complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Marks & Spencer contact details press the button below

View Marks & Spencer complaints contact details

About

Since its founding in 1884, Marks & Spencer has grown from a single penny bazaar in Leeds to become one of the largest retailers of clothes and upmarket foods in the world, with more than 700 branches in the UK and over 300 overseas stores in more than 40 countries. In 2013, M&S accounted for 11% of British clothing sales.

Working with ombudsmen

With Resolver you can send your case to all key ombudsmen including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Phonepay p lus The retail ombudsman 1

Resolver is a member of

Advice u k Trust mark C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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