If you are having problems with Marks & Spencer and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Marks & Spencer.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Marks & Spencer provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,412,846 users had to say

My car insurance company had increased the premium because I had a no fault claim, which was recovered from the third parties insurance, not mine. I sent a complaint via Resolver. A member of customer service staff from my insurance company phoned me, They reduced my premium and gave me £20 in vouchers!
Susan B via facebook
Thank you, Resolver. I have been trying to resolve an issue with Npower and could not solve. Resolver made it simple, could not recommend enough
Lisa D via facebook
After 4 years arguing with First Utility about not reading my gas meter, Resolver had it sorted within 2 weeks and the refund soon followed.
John I via facebook


Resolver helped me twice - first time to solve the conflict with British Gas and second time - with Euroline. Will use them again.
Nataliya D via facebook
As soon as Resolver got involved the problem was sorted out within weeks and I received some compensation from Scottish Power.
Richard W via facebook
Took on Scottish power after 2 years of continued refusal to listen to one word I was saying. Amazing support and fantastic outcome, thank you x
Gail T via facebook



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Caroline T via facebook
Problems with power supplier sorted within a few days once Resolver became involved.
Rodney S via facebook
Have used Resolver twice. First with PPI, got a nice cheque. Secondly, an energy provider were avoiding all my attempts to obtain a refund for my elderly Mother who was paying twice the monthly amount and amassing a huge amount of credit. No emails, letters or calls made any difference until I got Resolver involved. In less that 7 days, they issued a refund and halved her monthly direct debit.
Chris N via facebook

Marks & Spencer provides

Using Resolver, you can submit an issue about 3 services offered by Marks & Spencer. Your case will be sent to the correct person or team at Marks & Spencer and escalated at the correct times, to the correct person, if required.

Marks & Spencer In-store shopping

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Marks & Spencer complaints.

Start your complaint

Marks & Spencer Online shopping

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Marks & Spencer complaints.

Start your complaint

Marks & Spencer Loyalty cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Marks & Spencer complaints.

Start your complaint

Want to start a complaint about Marks & Spencer?

Raise it for free via Resolver

Helping you with Marks & Spencer

How do I make a Marks & Spencer complaint using Resolver?

If you want to make a complaint about Marks & Spencer using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Marks & Spencer case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Marks & Spencer, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Marks & Spencer, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Marks & Spencer complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Marks & Spencer contact details press the button below

View Marks & Spencer complaints contact details

About

Since its founding in 1884, Marks & Spencer has grown from a single penny bazaar in Leeds to become one of the largest retailers of clothes and upmarket foods in the world, with more than 700 branches in the UK and over 300 overseas stores in more than 40 countries. In 2013, M&S accounted for 11% of British clothing sales.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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