If you are having problems with Marks & Spencer and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Marks & Spencer.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,700,536 users had to say

Fantastic free service cant thank you guys enough for your help
Benny B via facebook
I recently experienced the joy of a 6.5hour delay when trying to return from Malaga to East Midlands Airport with Ryanair. Initially, I tried lodging a compensation claim via Ryanair's own website - even messaging the Customer Care team to be pointed in the right direction. The website proved to be no help at all and I ended up in a loop where the only option available was "delayed and did not travel" which was inappropriate. Very frustrating when I knew I was legally eligible for compensation. Eventually, I turned to the web for help and landed on the Money Saving Expert website. There I found a recommendation for Resolver so I decided to give them a try. From that moment everything got a lot easier. The process and the app are fab. I sent a pre-written email, only needing to fill in a few details. The app tracked my case and alerted me when a reply had arrived and a couple of weeks later I've heard from Ryanair that the compensation will arrive in my account over the next 10 days. Without Resolver I've no idea how I'd have made any progress, let alone got a result like this! Fantastic service ******
Rosa DeBalsi via facebook
Finally today the head of customer relations phoned me and we spoke at length about my issues. She was extremely sorry for what occurred and as far as I am concerned the matter has come to a satisfactory conclusion. She also gave me her direct number for any other queries that may arise so avoiding going through lengthy processes which is reassuring. So thank you and your team for your support and reassurances and thank goodness for your existence.
Suzannah Clarke via email

Marks & Spencer provides

Using Resolver, you can submit an issue about 18 services offered by Marks & Spencer. Your case will be sent to the correct person or team at Marks & Spencer and escalated at the correct times, to the correct person, if required.

Marks & Spencer Gas

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Marks & Spencer Electricity

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Marks & Spencer Dual Fuel

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Marks & Spencer Home Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Travel Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Car Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Pet Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer High Street

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Marks & Spencer complaints.

Start your complaint

Marks & Spencer Online Shop

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Marks & Spencer complaints.

Start your complaint

Marks & Spencer Banking

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Loans

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Banking - Premier packaged account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Banking - Platinum packaged account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Loyalty cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Marks & Spencer complaints.

Start your complaint

Marks & Spencer Mis-sold PPI

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Section 75

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer Plevin (excessive PPI commission)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Marks & Spencer PPI Checker

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all one level of Marks & Spencer complaints.

Start your complaint

Want to start a complaint about Marks & Spencer?

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Frequently asked questions about Marks & Spencer

How do I make a Marks & Spencer complaint using Resolver?

If you want to make a complaint about Marks & Spencer using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Marks & Spencer case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Marks & Spencer, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Marks & Spencer, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Marks & Spencer complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Marks & Spencer contact details press the button below

View Marks & Spencer complaints contact details

About

Since its founding in 1884, Marks & Spencer has grown from a single penny bazaar in Leeds to become one of the largest retailers of clothes and upmarket foods in the world, with more than 700 branches in the UK and over 300 overseas stores in more than 40 countries. In 2013, M&S accounted for 11% of British clothing sales.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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