If you are having problems with Marks & Spencer and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
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5.3/10

Resolver Score

Our users say it's really easy to get things sorted with this company.

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Marks & Spencer.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,390,659 users had to say

My car insurance company had increased the premium because I had a no fault claim, which was recovered from the third parties insurance, not mine. I sent a complaint via Resolver. A member of customer service staff from my insurance company phoned me, They reduced my premium and gave me £20 in vouchers!
Susan B via facebook
Thank you, Resolver. I have been trying to resolve an issue with Npower and could not solve. Resolver made it simple, could not recommend enough
Lisa D via facebook
After 4 years arguing with First Utility about not reading my gas meter, Resolver had it sorted within 2 weeks and the refund soon followed.
John I via facebook
Resolver helped me twice - first time to solve the conflict with British Gas and second time - with Euroline. Will use them again.
Nataliya D via facebook
As soon as Resolver got involved the problem was sorted out within weeks and I received some compensation from Scottish Power.
Richard W via facebook
Took on Scottish power after 2 years of continued refusal to listen to one word I was saying. Amazing support and fantastic outcome, thank you x
Gail T via facebook
Fantastic service, helped us get a refund on our PPI, cannot thank Resolver enough for their great website and easy to use templates to make the claim. Thank you so much.
Ian Melluish via facebook
Wow! Thank you so much. I emailed a retailer for a refund on headphones that were never delivered, over 20 times, yet had no joy. As soon as Resolver got involved I got my refund within hours.
Richy G via facebook
I couldn’t recommend Resolver enough. Put through my claim on their website regarding my silver package account which I’ve had for 9 years. The bank called me 3 days after and got all my charges back for the 9 years just 2 days after that. Definitely worth doing, it’s so simple to do and took less than a week for the bank to call and receive my money. Thank you Resolver!
Tanya H via facebook

Marks & Spencer provides

Using Resolver, you can submit an issue about 3 services offered by Marks & Spencer. Your case will be sent to the correct person or team at Marks & Spencer and escalated at the correct times, to the correct person, if required.

Marks & Spencer In-store shopping

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Retail ADR.

Start your complaint

Marks & Spencer Online shopping

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Retail ADR.

Start your complaint

Marks & Spencer Loyalty scheme

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Marks & Spencer complaints. If your complaint is not resolved by Marks & Spencer, you can then package it up and send it to the Retail ADR.

Start your complaint

Want to start a complaint about Marks & Spencer?

Raise it for free via Resolver

Helping you with Marks & Spencer

How do I make a Marks & Spencer complaint using Resolver?

If you want to make a complaint about Marks & Spencer using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Marks & Spencer case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Marks & Spencer, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Marks & Spencer, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Marks & Spencer complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Marks & Spencer contact details press the button below

View Marks & Spencer complaints contact details

About

Since its founding in 1884, Marks & Spencer has grown from a single penny bazaar in Leeds to become one of the largest retailers of clothes and upmarket foods in the world, with more than 700 branches in the UK and over 300 overseas stores in more than 40 countries. In 2013, M&S accounted for 11% of British clothing sales.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved
Waiting to hear about a PPI claim?

Resolver recommends giving the firm a little longer than usual to sort it out due to the huge numbers of cases. Find out more