If you you have a claim or complaint with AA Insurance, you can submit it directly, or use resolver for FREE. We will help you understand your rights, to help you through the process and help you get the outcome you desire.

The majority of complaints about AA we see relate to their insurance products and owners believing that the payout for their claim has been too low, their claim has been unfairly rejected, renewal prices have jumped without notification or unreasonable administration charges have been applied.
If you feel that you haven’t been treated fairly by AA, you can use Resolver to understand your rights to help you get a fair settlement.

AA Car Insurance Complaints
Disputed Claim
Changing details / admin charges
Full list of reasons you may wish to complain

AA Home Insurance Complaints
Disputed Claim
Changing details / admin charges
Full list of reasons you may wish to complain

Other AA products you may wish to complain about


Complaints about AA Borrowing Products
Personal loans
Credit Cards
Section 75 complaints

Help with claiming on AA Insurance

Resolver can help by guiding your through the process helping you ensure that you get a fair settlement on your claim.

Start your AA Insurance Claims

Car Insurance
Hit and Run
3rd party damage
Theft of the car
All car insurance complaints types

Home Insurance
Accidental damage
3rd party damage
All home insurance claim types


Other Insurance
Pet Insurance
Boiler Insurance
Breakdown Insurance

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Resolver is not affiliated to, linked with or otherwise endorsed by AA.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 833,321 users had to say

"Can't believe how easy this was and how quick. Excellent service, have already received my compensation from Ryanair, unbelievable!! I would recommend Resolver to all my friends and family as I know they travel frequently. Brilliant brilliant brilliant well done Resolver!"
Joan Arkins via facebook
"Just want to say a huge thank you to all at resolver; I had been waiting months for a company to escalate my complaint to the level of the office of the CEO (at Talk Talk) and had been continually fobbed off. When I used the incredibly simple resolver tools and method, my case was responded to (from the office of the CEO) in 2 days! After a few weeks and more than a few email exchanges, I have accepted what I think is a decent offer of compensation. Thanks again.....resolver is easy to use, non-judgemental, fair to all parties, and it does exactly what it says..........what a paradox; if all companies had the ethics and understanding of resolver, there would be no need for resolver."
Mike Smith via email
"My experience with Resolver was excellent.They helped me to get the result I requested i.e. refund for faulty goods.I am more than happy to say the company involved have now agreed to a refund. I feel that without the help of Resolver it would have taken much longer for the company to agree to this refund. Many thanks for your speedy help with this matter. A. Creed. Kent."
Audrey Creed via facebook

AA provides

Using Resolver, you can submit an issue about 11 services offered by AA. Your case will be sent to the correct person or team at AA and escalated at the correct times, to the correct person, if required.

AA Home Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of AA complaints. If your complaint is not resolved by AA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

AA Travel Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of AA complaints. If your complaint is not resolved by AA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

AA Boiler Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of AA complaints. If your complaint is not resolved by AA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

AA Emergency Home Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of AA complaints. If your complaint is not resolved by AA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

AA Car Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of AA complaints. If your complaint is not resolved by AA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

AA Pet Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of AA complaints. If your complaint is not resolved by AA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

AA Breakdown Services

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of AA complaints. If your complaint is not resolved by AA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

AA Personal Loans

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of AA complaints. If your complaint is not resolved by AA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

AA Section 75

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of AA complaints. If your complaint is not resolved by AA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

AA Credit Card

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of AA complaints. If your complaint is not resolved by AA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

AA PPI (payment protection insurance)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of AA complaints. If your complaint is not resolved by AA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about AA?

Raise it for free via Resolver

Helping you with AA

Frequently asked questions about AA

How do I make a AA complaint using Resolver?

If you want to make a complaint about AA in the Insurance using Resolver, then the process could not be simpler. All you do answer a few simple questions as Resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the AA complaint. If you wish to continue with your complaint, we will help you create an email to send to AA. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does Resolver keep records of my AA complaint?

Resolver records all your details about your AA complaint in a detailed case file. we also keep a record of any correspondence you send via Resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond AA

Is it free to make a AA complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the AA contact details press the button below

View AA complaints contact details

About

AA is a company in the Insurance sector. Resolver can help guide you through every step of the process.

To help you get the best response from your AA complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your AA complaint.

Working with ombudsmen

With Resolver you can send your case to all key ombudsmen including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Phonepay p lus The retail ombudsman 1

Resolver is a member of

Advice u k Trust mark C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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