Pet insurance - Customer service long wait

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Based on resolver’s experience to date, waiting on the phone to speak to an insurance adviser can be a frustrating experience – especially if you trying to make an urgent claim. You should mention this to the telephone adviser who should apologise on behalf of the company and who might be able to give you a direct number to use if you need to contact a specific office again. If the waiting time is continually unacceptable then resolver recommends that you submit your a complaint to your insurer in writing and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.


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Helping you with Customer service long wait

Resolver covers the issue Customer Service Long Wait for 26 companies and organisations: