Homebase complaints

If you are having problems with Homebase and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Get started

4.8/10

Resolver Score

Our users say this company is OK, but there's room to improve!

Are you a business?

Find out more

What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

the company replies to our users promptly
our users are happy with the outcomes of their cases
our users would happily recommend the company to a friend

What is Resolver Score?

1615

Complaints to Homebase

4.8/10

Resolver score

‘ 2 credit cards down and £3.5k up! ’

Testimonial from Joan B

Based on information from Resolver users

24/1615

Cases escalated to regulator

64 days

Average time to resolve a complaint

Based on information from Resolver users

£121.66

Average payout

61%

Satisfactory complaint resolution

‘ Homebase apologised to me ’

Most frequent complaint outcome

Based on information from Resolver users

Resolver is not affiliated to, linked with or otherwise endorsed by Homebase.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Homebase provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,436,163 users had to say

Wow! Thank you so much. I emailed a retailer for a refund on headphones that were never delivered, over 20 times, yet had no joy. As soon as Resolver got involved I got my refund within hours.
Richy G via facebook

Resolver got cracking on my case really quickly. The following day the retailer I had an issue with was in touch and just a few days later I received a full refund. It was much easier than I expected to set up a case with Resolver and you can add to it later. Highly recommend Resolver, brilliant company to have on your side
Mel F via facebook

I used Resolver to complain to my credit card provider about charges added to my balance after I had tried to set up a payment plan. Everything has been sorted in 1 business day and the credit card provider removed over a £100 of charges. Very happy.
Andy F via facebook

Absolutely brilliant! Got a replacement and refund for a microwave fox from a store, without a receipt or proof of purchase!! Very impressed with both companies
Nikki H via facebook

Thank you Resolver for helping me sort out a problem with my sofa. All worked out very well and very quickly. Great service once again!
Julie M via facebook

Fantastic service ! Sorted out my refund through an online retailer within hours. Thanks x
Adele V via facebook

This is a free service to help consumers obtain a financial settlement of an outstanding matter. Rather than go to the Small Claims Court or Trading Standards you can often resolve matters with the help of Resolver. Even the mention of the name to a company you are trying to deal with will often produce sudden and welcome results. I have used Resolver to obtain a refund from a mail order company after I returned defective goods.
Adrian V via facebook

Helped us get £568 back from a loan we had with a bank. If it wasn't for this service and Martin's Money we would not have known we had a claim.
Janet T via facebook

I am absolutely blown away by Resolver. Recommended by Martin Lewis and after being tormented by an untold amount of emails back and forth to a deals site trying to prove I hadn't received my laptop, for more than 2 weeks, Resolver resolved it! All it took was 1 letter from Resolver and all was sorted within 2 hours and a reluctant refund back on my card offered. No messing about. Couldn't be happier. Thank you so much Resolver
Karen Sheridan via facebook

Homebase provides

Using Resolver, you can submit an issue about 6 services offered by Homebase. Your case will be sent to the correct person or team at Homebase and escalated at the correct times, to the correct person, if required.

Homebase In Store Shopping

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Homebase complaints.

Start your complaint

Homebase Loans & Credit

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Homebase complaints. If your complaint is not resolved by Homebase, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Homebase Online Shopping

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Homebase complaints.

Start your complaint

Homebase Furniture Care

Start your complaint

Homebase Loyalty cards

Start your complaint

Homebase Pet Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Homebase complaints. If your complaint is not resolved by Homebase, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about Homebase?

Raise it for free via Resolver

Start your complaint

Helping you with Homebase

How do I make a Homebase complaint using Resolver?

If you want to make a complaint about Homebase using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Homebase case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Homebase, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Homebase, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Homebase complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Homebase contact details press the button below

View Homebase complaints contact details

About

Homebase is a chain of DIY and home-improvement stores that operates 342 branches in the UK and Republic of Ireland; they sell a range of products, from furniture to painting and decorating materials, tools and garden plants and accessories. Originally launched by Sainsbury’s (as Sainsbury’s Homebase) in 1979, Homebase is now part of the Home Retail Group business, which also includes Argos. Points for the Nectar Card loyalty scheme can be collected and redeemed at Homebase.

Related Companies

Buildbase

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Resolver is a member of