Homebase complaints
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Helping you with Homebase
How do I make a Homebase complaint using Resolver?
If you want to make a complaint about Homebase using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.
How does my Homebase case file work?
Resolver allows you to keep a record of any email correspondence sent between you and Homebase, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Homebase, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.
Is it free to make a Homebase complaint via Resolver?
Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
Contact details
To view the Homebase contact details press the button below
View Homebase complaints contact detailsAbout
Homebase is a chain of DIY and home-improvement stores that operates 342 branches in the UK and Republic of Ireland; they sell a range of products, from furniture to painting and decorating materials, tools and garden plants and accessories. Originally launched by Sainsbury’s (as Sainsbury’s Homebase) in 1979, Homebase is now part of the Home Retail Group business, which also includes Argos. Points for the Nectar Card loyalty scheme can be collected and redeemed at Homebase.