Homebase complaints

If you are having problems with Homebase and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

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Resolver is not affiliated to, linked with or otherwise endorsed by Homebase.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Homebase provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,790,891 users had to say

Resolver got cracking on my case really quickly. The following day the retailer I had an issue with was in touch and just a few days later I received a full refund. It was much easier than I expected to set up a case with Resolver and you can add to it later. Highly recommend Resolver, brilliant company to have on your side
Mel F via facebook

Absolutely brilliant! Got a replacement and refund for a microwave fox from a store, without a receipt or proof of purchase!! Very impressed with both companies
Nikki H via facebook

Thank you Resolver for helping me sort out a problem with my sofa. All worked out very well and very quickly. Great service once again!
Julie M via facebook

I used resolver regarding a product I had purchased from a well respected supermarket. Resolver took on my case and sorted it out in no time at all. I would recommend Resolver to anyone - it’s free and gives an excellent quick service
Violet H via facebook

I was advised to use Resolver to help us with a complaint about faulty flooring. We weren't getting anywhere until Resolver took over, they escalated our complaint and eventually we were put in contact with a manager from the store where we bought the flooring, who was only too happy to help us. We received our money back plus costs. Thank you Resolver, I will recommend you to all my family and friends x
Denise H via facebook

Used this team to resolve a problem I had with a retailer, very happy with the outcome, would recommend to others
Shirley B via facebook

Resolver is brilliant and easy to use, helped me solve a problem I had with a supermarket after losing my receipt. Got a refund and I got a £20 gift card, I would recommend Resolver to anyone. Excellent at solving problems
Gillian BR via facebook

Resolver helped me recoup quite a bit of money from a retailer. I was suffering sleepless nights over the fiasco that they were making. Resolver were polite, efficient and responsive when I needed help. We got our money back after they got involved. I am so grateful otherwise I do not know what I would have done. Thank you.
Janet S via facebook

I am delighted to have found Resolver quite by chance from the Martin Lewis website. My issues with two retailers have been resolved to my satisfaction. I would highly recommend Resolver. You have nothing to lose and everything to gain. Do not hesitate. It is very easy to use.
John W D via facebook

Homebase provides

Using Resolver, you can submit an issue about 6 services offered by Homebase. Your case will be sent to the correct person or team at Homebase and escalated at the correct times, to the correct person, if required.

Homebase Pet Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Homebase complaints. If your complaint is not resolved by Homebase, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Homebase In Store Shopping

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Homebase complaints.

Start your complaint

Homebase Online Shopping

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Homebase complaints.

Start your complaint

Homebase Loans & Credit

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Homebase complaints. If your complaint is not resolved by Homebase, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Homebase Furniture Care

Start your complaint

Homebase Loyalty cards

Start your complaint

Want to start a complaint about Homebase?

Raise it for free via Resolver

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Frequently asked questions about Homebase

How do I make a Homebase complaint using Resolver?

If you want to make a complaint about Homebase using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Homebase case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Homebase, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Homebase, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Homebase complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Homebase contact details press the button below

View Homebase complaints contact details

About

Homebase is a chain of DIY and home-improvement stores that operates 342 branches in the UK and Republic of Ireland; they sell a range of products, from furniture to painting and decorating materials, tools and garden plants and accessories. Originally launched by Sainsbury’s (as Sainsbury’s Homebase) in 1979, Homebase is now part of the Home Retail Group business, which also includes Argos. Points for the Nectar Card loyalty scheme can be collected and redeemed at Homebase.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

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We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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