Home insurance - Auto-renewal issue
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If you have not received your renewal quote you should contact your insurer to find out where your new policy quote is. They will be able to retrieve your information easily if you have your policy number available. If your policy quote does not arrive (e.g. because of an incorrect address) your insurer will be happy to send out another quote to you.
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If you can't resolve your issue within 8 weeks of making your complaint (or if you've received a 'deadlock letter' or final decision from the company), you can escalate your case to the Ombudsman.
Your complaint has to be less than 9 months old to be escalated to the Ombudsman.
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