Home insurance - Auto-renewal issue

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Based on resolver’s experience to date, renewing your home insurance is very simple. If you have received a renewal quote and are happy with the premium you should contact your insurer in the relevant way – by phone or online and you’ll be asked a series of questions to verify all of your policy details are correct and relevant. If you pay for your insurance in monthly instalments be aware that the insurer is essentially loaning you the money to pay for the policy, so you pay the interest on that loan.

If you have not received your renewal quote you should contact your insurer to find out where your new policy quote is. They will be able to retrieve your information easily if you have your policy number available. If your policy quote does not arrive (e.g. because of an incorrect address) your insurer will be happy to send out another quote to you.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
You should know
  • If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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Helping you with Auto-renewal issue

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