If you are having problems with RAC and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
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Amber

3.6/10

Resolver Score

Our users say this company is OK, but there's room to improve!

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by RAC.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,446,994 users had to say

I've just found that the Financial Ombudsman Service have ruled in my favour - RAC are giving me a prorated value of cancelled policy back plus £50 for additional grief I've suffered, I cannot thank you enough for your help
Phil Cumming via email
This company is brilliant. They take all the stress away when you are having a problem with travel insurance claims as I was. They will write letters and guide you to a successful outcome. Any problems that people are struggling with. Be it trouble with gas bills or phone bills, go to Resolver. Brilliant company. Big thank you, Linda
Linda D via facebook
Helped us get £568 back from a loan we had with a bank. If it wasn't for this service and Martin's Money we would not have known we had a claim.
Janet T via facebook
My car insurance company had increased the premium because I had a no fault claim, which was recovered from the third parties insurance, not mine. I sent a complaint via Resolver. A member of customer service staff from my insurance company phoned me, They reduced my premium and gave me £20 in vouchers!
Susan B via facebook
Wow, what a help Resolver has been with my house insurance claim. I have now been paid out in full. Thanks all that helped with my claim.
John W via facebook
I used this to retrieve an unnecessarily high admin fee from a car insurance company when I had to cancel. Before using Resolver, I'd spoken to a manager at the company and written a letter myself. No answer. I then used this and within a week I'd had a phone call, a letter, and my money back.
Zoe H via facebook
No problem what so ever, great from start to finish. I got £4000 back from Bradford and Bingley on insurance I took out 25 years ago. They check to see what stage you are at and advise of next stage if needed. Once in contact with Bradford and Bingley they dealt with my claim efficiently and professionally. Thank you Resolver.
Linda via trustpilot
They are brilliant. I put my complaint to Cunard after they had deducted 50%of my payment of £2472 for cancellation charge after I informed them I was unable to get insurance cover for a Southampton to New York cruise and back at the beginning of September.I was given no other options but after contacting Resolver Cunard phoned me with an apology and a refund of the 50% £1236.I'm so glad I got in touch with Resolver/
Valerie C via facebook
Great result by using Resolver. More publicity is needed to let consumers know how effective this service is. I only found out by chance about Resolver from reading about Resolver in a newspaper article. Before using the Resolver service, I tried to get the RAC to deal with my complaint but got nowhere. The complaint was about the RAC deducting my yearly breakdown insurance fee from my bank account AFTER I'd cancelled my membership. However, when I used the Resolver procedure my complaint was satisfactorily dealt with by the RAC in just a week by them refunding the whole fee. Amazing!
John W via trustpilot

RAC provides

Using Resolver, you can submit an issue about 7 services offered by RAC. Your case will be sent to the correct person or team at RAC and escalated at the correct times, to the correct person, if required.

RAC Breakdown Cover

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of RAC complaints. If your complaint is not resolved by RAC, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RAC Car Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of RAC complaints. If your complaint is not resolved by RAC, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RAC Home Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of RAC complaints. If your complaint is not resolved by RAC, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RAC Car Loan

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of RAC complaints. If your complaint is not resolved by RAC, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RAC Legal Services

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of RAC complaints. If your complaint is not resolved by RAC, you can then package it up and send it to the Legal Ombudsman Service.

Start your complaint

RAC Travel Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of RAC complaints. If your complaint is not resolved by RAC, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

RAC Personal Loan

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of RAC complaints. If your complaint is not resolved by RAC, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about RAC?

Raise it for free via Resolver

Helping you with RAC

How do I make a RAC complaint using Resolver?

If you want to make a complaint about RAC using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my RAC case file work?

Resolver allows you to keep a record of any email correspondence sent between you and RAC, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with RAC, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a RAC complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the RAC contact details press the button below

View RAC complaints contact details

About

To help you get the best response from your RAC complaint Resolver guides you through every step of the process.

To help you get the best response from your RAC complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your RAC complaint.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved