Product insurance - Disputed claim: cloned account

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Based on resolver’s experience to date, account cloning happens when someone gets your personal information and is able to add one or more handsets to your account. You then end up paying for the calls made on these handsets. You might not realise why your bills are going up for some time and then when you do, it can be hard to convince your insurer that you knew nothing about the dodgy handset. If you think that your phone account has been cloned you should contact your network provider and your insurer immediately. Keep all records and paperwork to assist in your insurance claim. Check your policy carefully as you may have cover for unauthorised calls (up to a specified amount).

If you think the charges you face for a cloned account are unfair you can complain to the network provider and insurer directly. Ask for an address for customer services, and write giving clear details of your case - such as what happened, when, and why you think you have been unfairly charged. If you are still unhappy with the outcome you should contact the Ombudsman, which will act as a mediator in your case. resolver recommends that you submit your concern in writing and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
You should know
  • If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

No additional information.

Find the best rights for you

We have 5,115 pages of rights advice for you covering 10,878 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with Disputed claim: cloned account

Resolver covers the issue Disputed Claim: Cloned Account for 56 companies and organisations: