If you are having problems with Barclays and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Barclays.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,640,983 users had to say

Resolver helped me get a PPI repayment from Barclays simply and efficiently and it was all done in two months from start to finish.
Elaine Tuttle via twitter
Brilliant, PPI claim on long forgotten loan from Barclays, Resolved in a week.
Carol H via facebook
Brilliant company! All I did was answer a couple of simple questions and today I had letter from the bank telling me their giving me my money back plus compensation. Highly recommend trying this out.
Gavyn W via facebook
This site is quick and easy to use. It's packs a big punch when up against the big companies, I've had great results with Barclays, PPI claims.. The site keeps track of your issues and is free - genius!
Natalie G via facebook
One of the easiest and best company's I have ever dealt with, everybody should use them!
David G via facebook
I wish I'd known about Resolver a long time ago. They take the stress out of any complaint you need to make.
Carol K via facebook
Excellent support. They helped me claim back bank charges. Initially the bank declined to give me a refund but with Resolvers help a full refund was issued - Thanks Resolver!!
Vickie L via facebook
Used resolver for 2 flight claims and bank charges dating back to 1990's with total reclaimed of circa £8,000 across my family. An excellent, informative and easy to use service. Great work and thank you! PS. I never write reviews but your service has been so great I felt compelled to do so.
Mark F via facebook
Simple to use. Simple to understand. Great stuff.
Steve S via facebook

Barclays provides

Using Resolver, you can submit an issue about 19 services offered by Barclays. Your case will be sent to the correct person or team at Barclays and escalated at the correct times, to the correct person, if required.

Barclays Car Finance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Barclays complaints. If your complaint is not resolved by Barclays, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Barclays Cash ISAs

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Barclays complaints. If your complaint is not resolved by Barclays, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Barclays Life Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Barclays complaints. If your complaint is not resolved by Barclays, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Barclays Overdrafts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Barclays complaints. If your complaint is not resolved by Barclays, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Barclays Phone and Gadget Cover

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Barclays complaints. If your complaint is not resolved by Barclays, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Barclays Savings Accounts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Barclays complaints. If your complaint is not resolved by Barclays, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Barclays Stocks and Shares ISAs

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Barclays complaints. If your complaint is not resolved by Barclays, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Barclays PPI (Payment protection insurance)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Barclays complaints. If your complaint is not resolved by Barclays, you can then package it up and send it to the Financial Ombudsman Service (PPI Team).

Start your complaint

Barclays Additions packaged account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Barclays complaints. If your complaint is not resolved by Barclays, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Barclays Plevin (excessive PPI commission)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Barclays complaints. If your complaint is not resolved by Barclays, you can then package it up and send it to the Financial Ombudsman Service (PPI Team).

Start your complaint

Barclays Premier packaged account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Barclays complaints. If your complaint is not resolved by Barclays, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Barclays Current Accounts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Barclays complaints. If your complaint is not resolved by Barclays, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Barclays Graduate Additions packaged account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Barclays complaints. If your complaint is not resolved by Barclays, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Barclays Mortgages

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Barclays complaints. If your complaint is not resolved by Barclays, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Barclays Loans

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Barclays complaints. If your complaint is not resolved by Barclays, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Barclays Current Account Plus

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Barclays complaints. If your complaint is not resolved by Barclays, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Barclays Barclaycard

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Barclays complaints. If your complaint is not resolved by Barclays, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Barclays Home Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Barclays complaints. If your complaint is not resolved by Barclays, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Barclays Travel Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Barclays complaints. If your complaint is not resolved by Barclays, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about Barclays?

Raise it for free via Resolver

Helping you with Barclays

How do I make a Barclays complaint using Resolver?

If you want to make a complaint about Barclays using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Barclays case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Barclays, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Barclays, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Barclays complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Barclays contact details press the button below

View Barclays complaints contact details

About

To help you get the best response from your Barclays complaint Resolver guides you through every step of the process.

To help you get the best response from your Barclays complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Barclays complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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