Product insurance - Product faulty or not working
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Read through your policy small print very carefully as you may be covered for electrical and mechanical failure of your phone. If your claim is accepted then you insurers will either repair or replace your handset or give you a cash settlement. Bear in mind that you will have to pay an excess which could be quite high in the case of smartphones.
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You should know
- If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.
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