Gadget & mobile insurance - Phone not working

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Based on resolver’s experience to date, being unable to use your mobile phone, for any reason, can be very frustrating. If your phone is not working you should contact your service provider who may be able to help to identify the problem. If you bought the phone less than a year ago, it is likely that the handset is covered by the manufacturer's warranty, but if you purchased the phone over a year ago, contact your insurer.

Read through your policy small print very carefully as you may be covered for electrical and mechanical failure of your phone. If your claim is accepted then you insurers will either repair or replace your handset or give you a cash settlement. Bear in mind that you will have to pay an excess which could be quite high in the case of smartphones.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

No additional information.

Find the best rights for you

We have 3,682 pages of rights advice for you covering 28,463 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with Phone not working

Resolver covers the issue Phone Not Working for 18 companies and organisations: