If you are having problems with American Express and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by American Express.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple!

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 2,803,957 users had to say

Resolver is very simply and easy to use, only takes five minutes once you have the required information. For ages I have ignored all the guff about PPI claims but using Resolver I recovered almost £2,800 in not much over a week! Outstanding!!!
Steve L via facebook
This company is brilliant. They take all the stress away when you are having a problem with travel insurance claims as I was. They will write letters and guide you to a successful outcome. Any problems that people are struggling with. Be it trouble with gas bills or phone bills, go to Resolver. Brilliant company. Big thank you, Linda
Linda D via facebook
They are brilliant. I put my complaint to Cunard after they had deducted 50%of my payment of £2472 for cancellation charge after I informed them I was unable to get insurance cover for a Southampton to New York cruise and back at the beginning of September.I was given no other options but after contacting Resolver Cunard phoned me with an apology and a refund of the 50% £1236.I'm so glad I got in touch with Resolver/
Valerie C via facebook
My car insurance company had increased the premium because I had a no fault claim, which was recovered from the third parties insurance, not mine. I sent a complaint via Resolver. A member of customer service staff from my insurance company phoned me, They reduced my premium and gave me £20 in vouchers!
Susan B via facebook
I used this to retrieve an unnecessarily high admin fee from a car insurance company when I had to cancel. Before using Resolver, I'd spoken to a manager at the company and written a letter myself. No answer. I then used this and within a week I'd had a phone call, a letter, and my money back.
Zoe H via facebook
I used Resolver to complain to my credit card provider about charges added to my balance after I had tried to set up a payment plan. Everything has been sorted in 1 business day and the credit card provider removed over a £100 of charges. Very happy.
Andy F via facebook
2 credit cards down and £3.5k up!
Joan B via facebook
Well all I can say is what a simple, easy-to-use tool. I completed the simple form which asks you what your concern is, what you would like to happen & then transforms it into an email complaint to the company. In my case it was about an "insurance charge" added to a credit card (not PPI but as near as could be in my opinion) Anyway a few weeks later I got £2,700 back in payments plus interest... Delighted!
Cath L via email
Fantastic service, helped us get a refund on our PPI, cannot thank Resolver enough for their great website and easy to use templates to make the claim. Thank you so much.
Ian Melluish via facebook

American Express provides

Using Resolver, you can submit an issue about 11 services offered by American Express. Your case will be sent to the correct person or team at American Express and escalated at the correct times, to the correct person, if required.

American Express Pet Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of American Express complaints. If your complaint is not resolved by American Express, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

American Express PPI (payment protection insurance)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of American Express complaints. If your complaint is not resolved by American Express, you can then package it up and send it to the Financial Ombudsman Service (PPI Team).

Start your complaint

American Express PPI Checker

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all one level of American Express complaints.

Start your complaint

American Express Plevin (excessive PPI commission)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of American Express complaints. If your complaint is not resolved by American Express, you can then package it up and send it to the Financial Ombudsman Service (PPI Team).

Start your complaint

American Express Personal Credit Cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of American Express complaints. If your complaint is not resolved by American Express, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

American Express Personal Charge Card

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of American Express complaints. If your complaint is not resolved by American Express, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

American Express Gadget Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of American Express complaints. If your complaint is not resolved by American Express, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

American Express Travel Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of American Express complaints. If your complaint is not resolved by American Express, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

American Express Car Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of American Express complaints. If your complaint is not resolved by American Express, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

American Express Small Business Credit Cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of American Express complaints. If your complaint is not resolved by American Express, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

American Express International Currency Card

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of American Express complaints. If your complaint is not resolved by American Express, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about American Express?

Raise it for free via Resolver

Helping you with American Express

How do I make a American Express complaint using Resolver?

If you want to make a complaint about American Express using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my American Express case file work?

Resolver allows you to keep a record of any email correspondence sent between you and American Express, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with American Express, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a American Express complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the American Express contact details press the button below

View American Express complaints contact details

About

To help you get the best response from your American Express complaint Resolver guides you through every step of the process.

To help you get the best response from your American Express complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your American Express complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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