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If you are thinking about changing insurer, ensure you contact them before your renewal date as some insurers will automatically renew your policy unless you have informed them you wish to cancel it and you may be paying a higher premium than you need to – it might be in your interest to look around for a more competitive rate from another insurer. You can have a look at one of the online price comparison websites and you might save yourself some money.
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If you can't resolve your issue within 8 weeks of making your complaint (or if you've received a 'deadlock letter' or final decision from the company), you can escalate your case to the Ombudsman.
Your complaint has to be less than 9 months old to be escalated to the Ombudsman.
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