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Based on resolver’s experience to date, you should contact your insurer to find out where your new policy quote is. They will be able to retrieve your information easily if you have your policy number available. If your policy quote does not arrive (e.g. because of incorrect details) your insurer will be happy to send out another quote to you.

If you are thinking about changing insurer, ensure you contact them before your renewal date as some insurers will automatically renew your policy unless you have informed them you wish to cancel it and you may be paying a higher premium than you need to – it might be in your interest to look around for a more competitive rate from another insurer. You can have a look at one of the online price comparison websites and you might save yourself some money.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
You should know
  • If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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Resolver covers the issue Not Received Renew Quote for 152 companies and organisations:

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