If you are having problems with SAGA and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by SAGA.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,274,618 users had to say

I had an ongoing dispute with a holiday company. Although I eventually had to give up, Resolver did get me to a Senior Manager, which was more than I could do. If I need to I will definitely use Resolver again.
Daphne V via facebook
Very easy to use and helped us get a quicker response from the holiday company, would recommend you use this service if you have any problems concerning your holiday
Gail J via facebook
Good result - Used Resolver page to complain about a cruise earlier this year. Resolver process was quick and very simple to use and I got 3 of my 4 complaints upheld, resulting in £125 certificate each towards the cost of our next cruise.
Martina C via facebook


Thanks for your help & advice
Rick Moore via facebook
Was delayed coming back off holiday and had heard of this site, it took all of the hassle and hard work and basically did it for me. It just asked for relevant information and imported into a standard letter, within 2 weeks I was given an offer from the tour operator and it was resolved as easy and as quick as that!!! And it's a free service.
Shelley P via email
This company is brilliant. They take all the stress away when you are having a problem with travel insurance claims as I was. They will write letters and guide you to a successful outcome. Any problems that people are struggling with. Be it trouble with gas bills or phone bills, go to Resolver. Brilliant company. Big thank you, Linda
Linda D via facebook



My car insurance company had increased the premium because I had a no fault claim, which was recovered from the third parties insurance, not mine. I sent a complaint via Resolver. A member of customer service staff from my insurance company phoned me, They reduced my premium and gave me £20 in vouchers!
Susan B via facebook
I used this to retrieve an unnecessarily high admin fee from a car insurance company when I had to cancel. Before using Resolver, I'd spoken to a manager at the company and written a letter myself. No answer. I then used this and within a week I'd had a phone call, a letter, and my money back.
Zoe H via facebook
Wow, what a help Resolver has been with my house insurance claim. I have now been paid out in full. Thanks all that helped with my claim.
John W via facebook

SAGA provides

Using Resolver, you can submit an issue about 9 services offered by SAGA. Your case will be sent to the correct person or team at SAGA and escalated at the correct times, to the correct person, if required.

SAGA Tour Operators

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of SAGA complaints. If your complaint is not resolved by SAGA, you can then package it up and send it to the ABTA.

Start your complaint

SAGA Travel Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of SAGA complaints. If your complaint is not resolved by SAGA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

SAGA Car Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of SAGA complaints. If your complaint is not resolved by SAGA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

SAGA Medical Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of SAGA complaints. If your complaint is not resolved by SAGA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

SAGA Home Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of SAGA complaints. If your complaint is not resolved by SAGA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

SAGA Section 75

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of SAGA complaints. If your complaint is not resolved by SAGA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

SAGA Mis-sold PPI

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of SAGA complaints. If your complaint is not resolved by SAGA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

SAGA Plevin (excessive PPI commission)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of SAGA complaints. If your complaint is not resolved by SAGA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

SAGA PPI Checker

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all one level of SAGA complaints.

Start your complaint

Want to start a complaint about SAGA?

Raise it for free via Resolver

Frequently asked questions about SAGA

How do I make a SAGA complaint using Resolver?

If you want to make a complaint about SAGA using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my SAGA case file work?

Resolver allows you to keep a record of any email correspondence sent between you and SAGA, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with SAGA, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a SAGA complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the SAGA contact details press the button below

View SAGA complaints contact details

About

Saga offers various products, all aimed at customers aged 50 or over. Saga Holidays sells package-holiday deals around the world, including trips on the two cruise ships that it owns - the MS Saga Pearl and the MS Saga Sapphire. The Saga Services arm of the company provides car, home, travel, pet, medical and life insurance, while Saga Personal Finance offers savings accounts, credit cards, travel money, financial advice, equity release, share dealing, annuities, life assurance and long-term-care funding advice.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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