Service Type - Advertising and promotional materials inaccurate
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When it comes to attractions, you should get exactly what you’ve paid for. This means that any information you were given about the attraction when you were deciding whether or not to visit should be accurate! This includes things said in brochures, adverts and online.
If you find that anything isn’t as expected, your rights say you can ask for the situation to be remedied (by for example, changing your room if your room isn’t as described) or, if that’s impossible, you can ask for a price reduction.You should know
How long should I wait for a response?
Generally speaking, you should expect a company to get back to you within a week or so. If they don't, you should send a follow-up via Resolver.
How can I take things further?
If the company is unable to resolve your complaint, you can take the matter to Citizens Advice! They should be able to advise you on your next steps.
Consumer Rights Act 2015
The Consumer Rights Act is a pretty comprehensive piece of legislation that sets out your rights when it comes to buying goods and services. It gives you the right to redress if things go wrong or aren't as expected.
Section 75 of the Consumer Credit Act
Section 75 is a UK law that makes credit providers liable if something goes wrong with one of your purchases. If you buy something with a credit card that costs between £100–£30,000 and something goes wrong, you can claim your money back from your credit card company.
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