If you are having problems with Austrian Airlines and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Austrian Airlines .
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,414,894 users had to say

Just used Resolver and got fabulous compensation back from Thomas Cook!! :-) Thanks Resolver
Wendy G via facebook
I tried to claim compensation through the website of an airline, but I'm sure they make it extremely difficult to do so, hoping some people will give up. I found Resolver via the money saving expert site, and thought I'd try them to see if I could get my compensation easier. The case was ignored until I escalated it ,and within 24 hours I received an email from the airline agreeing to send me nearly £700. Thank you Resolver.
Mike O via facebook
We were delayed by 6 hours at Gatwick due to technical issues on the plane, we claimed through Resolver and within 3 weeks had received the maximum compensation allowable. If you want to make a claim, don't go through a commercial 3rd party who will charge you a percentage of your compensation, go through Resolver
Neil M via facebook


Used Resolver to claim back the cost of our delayed flights. They make it really easy and don't charge anything. I got more than the cost of my flights both ways.
Karl F via facebook
We had a 16-hour delay coming home from Cyprus, we contacted Resolver, and four weeks after we put the claim in we were awarded €800 (£705.45). THANK YOU VERY MUCH RESOLVER
Annie B via facebook
Result. Just got an email from the airline with an offer of £715.26 for our 6-hour flight delay from Paphos this June. Resolver was easy to use and worked brilliantly for us, well done 5-star service.
Linda B via facebook



Resolver helped me get £900 in vouchers for a delayed flight for 2 from Skiathos with Thomas Cook. We will use the vouchers for free flights to JFK next year.
Peter W via facebook
Had a 4.5 hour flight delay. I used Resolver and got an immediate response and €600 compensation within a couple of weeks. Excellent service
Gordon G via facebook
Found Resolver when my flight was delayed 5 hours at Gdansk airport, Got 500 euros from the airline in 1 month. Telling all my friends about Resolver. What a fantastic team, well done.
Jim B via facebook

Austrian Airlines provides

Using Resolver, you can submit an issue about 32 services offered by Austrian Airlines . Your case will be sent to the correct person or team at Austrian Airlines and escalated at the correct times, to the correct person, if required.

Austrian Airlines Flights - departure Austria

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Bundesministerium für Verkehr, Innovation und Technologie.

Start your complaint

Austrian Airlines Flight delays - departure Belgium

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Denied Boarding Authority .

Start your complaint

Austrian Airlines Flights - departure UK

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Passenger Advice and Complaints Team, CAA.

Start your complaint

Austrian Airlines Flight delays - departure Bulgaria

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Civil Aviation Administration, Bulgaria.

Start your complaint

Austrian Airlines Flight delays - departure Croatia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Croatian Civil Aviation Agency .

Start your complaint

Austrian Airlines Flight delays - departure Cyprus

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Department of Civil Aviation, Cyprus.

Start your complaint

Austrian Airlines Flight delays - departure Czech Republic

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Czech Civil Aviation Authority .

Start your complaint

Austrian Airlines Flight delays - departure Denmark

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Danish Transport Authority.

Start your complaint

Austrian Airlines Flight delays - departure Estonia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Consumer Protection Board, Estonia.

Start your complaint

Austrian Airlines Flight delays - departure Finland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Consumer Disputes Board, Finland.

Start your complaint

Austrian Airlines Flight delays - departure France

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Direction générale de l'aviation civile (DGAC) .

Start your complaint

Austrian Airlines Flight delays - departure Germany

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Luftfahrt-Bundesamt (LBA) .

Start your complaint

Austrian Airlines Flight delays - departure Greece

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Hellenic Civil Aviation Authority .

Start your complaint

Austrian Airlines Flight delays - departure Hungary

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Passenger Complaints Hungary.

Start your complaint

Austrian Airlines Flight delays - departure Iceland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Icelandic Transport Authority.

Start your complaint

Austrian Airlines Flight delays - departure Ireland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Commission for Aviation Regulation, Ireland.

Start your complaint

Austrian Airlines Flight delays - departure Italy

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the L’Ente Nazionale per l’Aviazione Civile .

Start your complaint

Austrian Airlines Flight delays - departure Latvia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Consumer Rights Protection Centre (CRPC), Latvia.

Start your complaint

Austrian Airlines Flight delays - departure Lithuania

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Civil Aviation Administration, Lithuania.

Start your complaint

Austrian Airlines Flight delays - departure Luxembourg

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Ministère de l'Économie et du Commerce extérieur .

Start your complaint

Austrian Airlines Flight delays - departure Malta

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Malta Competition and Consumer Affairs Authority .

Start your complaint

Austrian Airlines Flight delays - departure Norway

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the CAA Norway .

Start your complaint

Austrian Airlines Flight delays - departure Poland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Civil Aviation Office, Poland.

Start your complaint

Austrian Airlines Flight delays - departure Portugal

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the ANAC (National Civil Aviation Authority- Portugal).

Start your complaint

Austrian Airlines Flight delays - departure Romania

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the National Authority for Consumer Protection, Romania.

Start your complaint

Austrian Airlines Flight delays - departure Slovakia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Slovenska obchodna inspekcia .

Start your complaint

Austrian Airlines Flight delays - departure Slovenia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Civil Aviation Agency.

Start your complaint

Austrian Airlines Flight delays - departure Spain

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Agencia Estatal de Seguridad Aérea.

Start your complaint

Austrian Airlines Flight delays - departure Sweden

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the ARN : The National Board for Consumer Disputes.

Start your complaint

Austrian Airlines Flight delays - departure Switzerland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Federal Office of Civil Aviation .

Start your complaint

Austrian Airlines Flight delays - departure The Netherlands

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Human Environment and Transport Inspectorate.

Start your complaint

Austrian Airlines Flight delays - departure Non-EU

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Austrian Airlines complaints. If your complaint is not resolved by Austrian Airlines , you can then package it up and send it to the Passenger Advice and Complaints Team, CAA.

Start your complaint

Want to start a complaint about Austrian Airlines ?

Raise it for free via Resolver

Helping you with Austrian Airlines

How do I make a Austrian Airlines complaint using Resolver?

If you want to make a complaint about Austrian Airlines using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Austrian Airlines case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Austrian Airlines , as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Austrian Airlines , Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Austrian Airlines complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Austrian Airlines contact details press the button below

View Austrian Airlines complaints contact details

About

To help you get the best response from your Austrian Airlines complaint Resolver guides you through every step of the process.

To help you get the best response from your Austrian Airlines complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Austrian Airlines complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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