Trains London - Ticket machine
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If you have the wrong ticket, take it immediately to the cashier window and the station staff should change the ticket for you manually.
Alternatively, you can buy the correct ticket and ask for a full refund on the one you don’t wish to use. If you find yourself in a position where you have been unable to change your ticket, you should ask station staff who is responsible for the ticket machine and submit your issue to that company via Resolver.
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