Tubes - Unreasonable price hike
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Unreasonable price increase
The first thing to remember is to renew your annual season ticket just before the price rises at the beginning of each year (so early January). This will at least delay the price hike for another year. If you feel that the price increase of your season ticket is unreasonable, resolver recommends that you submit your concern in writing to TFL to give them a chance to address your concerns.
If you are unsatisfied with their response and feel that the ORR should look at the fare increase to see whether it contravenes the Competition Act 1998 (which makes it illegal for companies to use their position to take advantage of consumers or fix prices), you should contact the ORR (Office of Rail Regulation) with your concerns. resolver recommends that you submit your query to the ORR in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to.
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