Tubes - Unreasonable price hike
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
Unreasonable price increase
The first thing to remember is to renew your annual season ticket just before the price rises at the beginning of each year (so early January). This will at least delay the price hike for another year. If you feel that the price increase of your season ticket is unreasonable, resolver recommends that you submit your concern in writing to TFL to give them a chance to address your concerns.
If you are unsatisfied with their response and feel that the ORR should look at the fare increase to see whether it contravenes the Competition Act 1998 (which makes it illegal for companies to use their position to take advantage of consumers or fix prices), you should contact the ORR (Office of Rail Regulation) with your concerns. resolver recommends that you submit your query to the ORR in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to.
No additional information.
Find the best rights for you
We have 4,756 pages of rights advice for you covering 7,344 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.