If you are having problems with Tyne and Wear Metro and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
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Resolver is not affiliated to, linked with or otherwise endorsed by Tyne and Wear Metro.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Tyne and Wear Metro provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple!

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 2,792,309 users had to say

After a hellish journey with a well known intercity coach company, in which a lot of problems occurred en-route, I tried to complain myself but did not know how. Anyway I found RESOLVER online and they did it for me. Very professional and got results. So, many thanks and will recommend your services. Thanks Again RESOLVER.
Andy C S via facebook
It’s not fun to complain. We’d rather not do it. But when you’ve been treated unfairly or wronged in some way (usually by companies that claim to provide good service) then Resolver is the best tool out there to get things sorted. It takes the complications out of complaining and ensures that your complaints are heard. If not, they get escalated... Resolver is such a good friend for consumers.
Stuart N via email
I would recommend anyone having problems to try out this company.
Barrett via trustpilot
I shrink from making complaints. resolver has not only made it easy, but turned it into an act of art. Thank you for your help.
Heather via email
Diane’s issue was with Monarch over an issue with a delayed plane. She submitted the documents and received her delayed flight compensation and received £330. ‘I would have given up if it was not for resolver, it took the hassle of dealing with my issue.’
Diane Stepney via email
Thanks @paullewismoney and #BBCMoneybox for telling me about @resolvercouk who have helped resolve claim against @easyJet
Gyln Lumley via twitter
Thank you very much. I am very impressed with the prompt and professional manner in which you have dealt with this matter
Mick via email
Contacted resolver yesterday with quite a complex problem. They have responded within 24 hours, doing much more than I expected of them. Absolutely brilliant. Well done James.
Michael Barnbrook via facebook
I will make sure that everyone knows that I couldn't have done it without resolver!
Mick Barnbrook via email

Tyne and Wear Metro provides

Using Resolver, you can submit an issue about 3 services offered by Tyne and Wear Metro. Your case will be sent to the correct person or team at Tyne and Wear Metro and escalated at the correct times, to the correct person, if required.

Tyne and Wear Metro Bus

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Tyne and Wear Metro complaints. If your complaint is not resolved by Tyne and Wear Metro, you can then package it up and send it to the Transport Focus.

Start your complaint

Tyne and Wear Metro Metro

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Tyne and Wear Metro complaints. If your complaint is not resolved by Tyne and Wear Metro, you can then package it up and send it to the Transport Focus.

Start your complaint

Tyne and Wear Metro Shields Ferry

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Tyne and Wear Metro complaints. If your complaint is not resolved by Tyne and Wear Metro, you can then package it up and send it to the Transport Focus.

Start your complaint

Want to start a complaint about Tyne and Wear Metro?

Raise it for free via Resolver

Helping you with Tyne and Wear Metro

How do I make a Tyne and Wear Metro complaint using Resolver?

If you want to make a complaint about Tyne and Wear Metro using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Tyne and Wear Metro case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Tyne and Wear Metro, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Tyne and Wear Metro, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Tyne and Wear Metro complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Tyne and Wear Metro contact details press the button below

View Tyne and Wear Metro complaints contact details

About

To help you get the best response from your Tyne and Wear Metro complaint Resolver guides you through every step of the process.

To help you get the best response from your Tyne and Wear Metro complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Tyne and Wear Metro complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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