Eurostar - Missed train - delayed arrival/connection
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
Based on Resolver’s experience to date, there is, unfortunately, very little you can do about it. Whether you missed the train because you were stuck in traffic getting to the station or because of any factor under your control the train company is not liable. It is likely, in this situation, that you will have to purchase new tickets.
If however, you miss the train because of a delayed previous train then the train operator of the first train is liable for any ticket costs you are forced to incur. In order to obtain new tickets for a later train and continue your journey you should go to the ticket office and explain what has happened. They should be able to furnish you with new tickets for a later train.
If you feel that you were not given enough help from the train company resolver can help you escalate your case to either London Travelwatch (for the London area) or Passenger Focus (for outside London).
resolver can assist you in submitting, recording and reminding you when and who to escalate to.
No additional information.
Find the best rights for you
We have 5,214 pages of rights advice for you covering 7,128 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.