If you are having problems with Eurostar and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
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Amber

3.9/10

Resolver Score

Our users say this company is OK, but there's room to improve!

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Eurostar.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Eurostar provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,440,284 users had to say

Thanks to Resolver I have today received a cheque for £1062 from TUI Airlines due to a delayed flight. Resolver made the process very easy.
Neil M via facebook
I have used Resolver twice so far and both times the outcome has been excellent! Even when the airlines made the process difficult, after contacting them again via Resolver we got our money. I will definitely use Resolver again and would gladly recommend them.
Pauline G via facebook
Wow - Brilliant service. I claimed for a flight delay due to a technical fault. At first I was tempted to use a claims service because I had heard that the Ryanair was particularly difficult- but I was wrong on both counts. I used Resolver via the excellent Money Saving Expert site and received 400 Euro compensation in only 2 days! A fellow passenger approached a claims service (that take a cut) and was told that they wouldn't even deal with his claim, didn't think they would get it resolved! Well Resolver resolved mine! Really easy to use. Secure, Simple, Fast and Free. Thank you Resolver and Martin Lewis - and RyanAir. I will use all three again.
Ness L via facebook
Excellent ... got me a refund on my coach ticket when I missed it because of a delayed flight... Thanks Resolver, you made it all very easy!
Kim H via facebook
I have to agree with the many other reports that Resolver is GREAT! Magical powers they must have, as everyone appears to be very satisfied as soon as Resolver is involved. After several attempts to contact KLM with no replies, a refund was forthcoming from them very soon after I had contacted Resolver. Thank you so much.
Jo C via facebook
Thrilled to receive full compensation from TUI for flight delays with the help of Resolver. The process is simple and makes claiming easy. Spared a tussle with the airline as cheque arrived before need to challenge. I can highly recommend your service. Thank you Resolver.
Ann G via facebook
I used Resolver to claim against Ryanair for a delayed flight thinking I would never see the money. It took a short while but €400 was eventually received. I would recommend Resolver to anyone having problems with a claim against any company.
Jo B via facebook
Made a claim for flight delay. Settled within 3 weeks. Great service.
Alec B via facebook
Full compensation from Ryanair for a 3 hour 3 minute delay within 10 days! Very happy
Gemma L via facebook

Eurostar provides

Using Resolver, you can submit an issue about 1 service offered by Eurostar. Your case will be sent to the correct person or team at Eurostar and escalated at the correct times, to the correct person, if required.

Eurostar Eurostar

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Eurostar complaints. If your complaint is not resolved by Eurostar, you can then package it up and send it to the London Travel Watch.

Start your complaint

Want to start a complaint about Eurostar?

Raise it for free via Resolver

Helping you with Eurostar

How do I make a Eurostar complaint using Resolver?

If you want to make a complaint about Eurostar using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Eurostar case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Eurostar, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Eurostar, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Eurostar complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Eurostar contact details press the button below

View Eurostar complaints contact details

About

To help you get the best response from your Eurostar complaint Resolver guides you through every step of the process.

To help you get the best response from your Eurostar complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Eurostar complaint.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved