Airports - Excessive aircraft noise
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Aircraft noise is regulated by the Department for Transport (DfT). This applies to all UK airports, and can include noise limits and restrictions on night flights.
The Civil Aviation Authority (CAA) also has an interest in monitoring the noise around UK airports – however, they do not make decisions about the amount of noise that is considered damaging or annoying OR make decisions about particular plans for airports.
If you are concerned about the noise from aircraft, you should raise a complaint with the relevant airport via Resolver.
You may want to consider using a free flight tracking app like Flightradar24 to figure out which airline was responsible for the noise. Giving this information to an airport may help them with their investigation.You should know
Should you complain to the airport or the airline? Things can get pretty confusing, since there are certain things an airport can’t deal with.
Airports can deal with complaints about:
- Airport shuttle services
- Lost property (for property that you haven't checked in)
- Noise and environmental issues
- Accessibility issues
- Security and searches
Airports can't deal with complaints about:
Long queues at check-in
If long queues at check-in have negatively impacted your journey, you should contact the airline you flew with to raise your issue via the Resolver homepage. Their staff are responsible for making sure check-in queues move at a reasonable speed, allowing customers to check in on time.
If you’ve had a problem with a retailer within an airport, you should complain directly to the retailer in question via Resolver’s homepage.
Airports may or may not deal with complaints about:
Many airport parking areas are managed by private parking companies. If you’ve had an issue with a private parking firm that isn't owned and operated by an airport, you should raise it directly with them via the Resolver homepage.
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