Airports - Excessive aircraft noise
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
Aircraft noise is regulated by the Department for Transport (DfT). This applies to all UK airports, and can include noise limits and restrictions on night flights.
The Civil Aviation Authority (CAA) also has an interest in monitoring the noise around UK airports – however, they do not make decisions about the amount of noise that is considered damaging or annoying OR make decisions about particular plans for airports.
If you are concerned about the noise from aircraft, you should raise a complaint with the relevant airport via Resolver.
You may want to consider using a free flight tracking app like Flightradar24 to figure out which airline was responsible for the noise. Giving this information to an airport may help them with their investigation.You should know
Should you complain to the airport or the airline? Things can get pretty confusing, since there are certain things an airport can’t deal with.
Airports can deal with complaints about:
- Airport shuttle services
- Lost property (for property that you haven't checked in)
- Noise and environmental issues
- Accessibility issues
- Security and searches
Airports can't deal with complaints about:
Long queues at check-in
If long queues at check-in have negatively impacted your journey, you should contact the airline you flew with to raise your issue via the Resolver homepage. Their staff are responsible for making sure check-in queues move at a reasonable speed, allowing customers to check in on time.
If you’ve had a problem with a retailer within an airport, you should complain directly to the retailer in question via Resolver’s homepage.
Airports may or may not deal with complaints about:
Many airport parking areas are managed by private parking companies. If you’ve had an issue with a private parking firm that isn't owned and operated by an airport, you should raise it directly with them via the Resolver homepage.
We have 5,042 pages of rights advice for you covering 7,448 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.