easyJet complaints

easyJet has decided not to accept complaints raised via Resolver.

We think this is a shame, as we are believe consumers should have many options to access support when raising their issues. However, if you decide to use Resolver, you'll still be able to access our rights guides and template letters to assist with your complaint.

Please contact easyJet directly in addition to making a Resolver case. We are sorry for the inconvenience.

Get started

Resolver is not affiliated to, linked with or otherwise endorsed by easyJet.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

If you are unsure of your rights concerning flight delays check our guide.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,981,948 users had to say

I shrink from making complaints. resolver has not only made it easy, but turned it into an act of art. Thank you for your help.
Heather via email

Thanks @paullewismoney and #BBCMoneybox for telling me about @resolvercouk who have helped resolve claim against @easyJet
Gyln Lumley via twitter

Contacted resolver yesterday with quite a complex problem. They have responded within 24 hours, doing much more than I expected of them. Absolutely brilliant. Well done James.
Michael Barnbrook via facebook

Raised a claim with Easyjet via Resolver for a flight delay late on a Thursday night, exchanged emails with Easyjet on Friday and by Monday they had arranged a bank transfer. 8 days in total from complaint to cash in my bank!
Lisa Hughes via facebook

Resolver are helping us get through horrible experiences like my Easyjet flight to Tenerife. It seems to have no motive but to resolve disputes in a pain-free way. Wishing them a prosperous New Year with gratitude.
Arthur Laing via facebook

I've used Resolver twice now. Once for a straightforward claim with Easyjet, and once to try and get the very difficult Iberia to pay compensation for a cancelled flight. Iberia tried continually to deny we had a case, despite being legally entitled to compensation. Thanks to Resolver, we were finally able to get payment from them after six months. I found Resolver so easy to use, and can't imagine how I would have found the time or correct contacts to escalate our case to the Spanish Aviation authority without Resolver making it possible at the touch of a button. Thank you so much Resolver!
Hannah Martin via facebook

My flight with EasyJet to Budapest was cancelled. Resolver make it so easy for you to make a claim, you are then kept updated regularly via e-mail. The service is completely free. Thanks, Resolver!
Nick Friend via facebook

My flight with EasyJet to Budapest was cancelled after being sat on the runway for 4 hours! Luckily I came across Resolver, where they make it so easy for you to make a claim, took 5 mins to fill out the form and claim for all 15 of us! You are then kept updated regularly via e-mail and after 14 days we were all reimbursed our flight fee. Thanks Resolver!
Nick Friend via facebook

Have an issue ?? Well take it up with Resolver!!
Brenda W via facebook

Helping you with easyJet

Who can I complain to if Easyjet can't resolve my complaint?

You can send your case to the relevant aviation authority. This will sometimes depend on the departure country you experienced the issue in. The UK aviation authority is the CAA.

When can I escalate to the aviation authority?

You will need to raise your complaint with the airline first, and then after 8 weeks if you haven't been able to reach a resolution you can escalate via your case file to the relevant authority. Our process works this out for you depending on which departure country you select.

Contact details

To view the easyJet contact details press the button below

View easyJet complaints contact details

About

EasyJet, counted by passenger numbers, is the UK’s largest airline. It operates domestic and international flights on more than 600 routes in 32 countries. Easyjet was established in 1995 as part of a new wave of low-cost airlines and now operates more than 200 aircraft. It carried 60 million passengers in 2013, making it the second largest airline in Europe after Ryanair.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including: