How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,274,618 users had to say

I shrink from making complaints. resolver has not only made it easy, but turned it into an act of art. Thank you for your help.
Heather via email
Thanks @paullewismoney and #BBCMoneybox for telling me about @resolvercouk who have helped resolve claim against @easyJet
Gyln Lumley via twitter
Contacted resolver yesterday with quite a complex problem. They have responded within 24 hours, doing much more than I expected of them. Absolutely brilliant. Well done James.
Michael Barnbrook via facebook


Raised a claim with Easyjet via Resolver for a flight delay late on a Thursday night, exchanged emails with Easyjet on Friday and by Monday they had arranged a bank transfer. 8 days in total from complaint to cash in my bank!
Lisa Hughes via facebook
Resolver are helping us get through horrible experiences like my Easyjet flight to Tenerife. It seems to have no motive but to resolve disputes in a pain-free way. Wishing them a prosperous New Year with gratitude.
Arthur Laing via facebook
I've used Resolver twice now. Once for a straightforward claim with Easyjet, and once to try and get the very difficult Iberia to pay compensation for a cancelled flight. Iberia tried continually to deny we had a case, despite being legally entitled to compensation. Thanks to Resolver, we were finally able to get payment from them after six months. I found Resolver so easy to use, and can't imagine how I would have found the time or correct contacts to escalate our case to the Spanish Aviation authority without Resolver making it possible at the touch of a button. Thank you so much Resolver!
Hannah Martin via facebook



My flight with EasyJet to Budapest was cancelled. Resolver make it so easy for you to make a claim, you are then kept updated regularly via e-mail. The service is completely free. Thanks, Resolver!
Nick Friend via facebook
My flight with EasyJet to Budapest was cancelled after being sat on the runway for 4 hours! Luckily I came across Resolver, where they make it so easy for you to make a claim, took 5 mins to fill out the form and claim for all 15 of us! You are then kept updated regularly via e-mail and after 14 days we were all reimbursed our flight fee. Thanks Resolver!
Nick Friend via facebook
Have an issue ?? Well take it up with Resolver!!
Brenda W via facebook

easyJet provides

Using Resolver, you can submit an issue about 32 services offered by easyJet. Your case will be sent to the correct person or team at easyJet and escalated at the correct times, to the correct person, if required.

easyJet Flights - departure UK

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the CEDR.

Start your complaint

easyJet Flights - departure Austria

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Bundesministerium für Verkehr, Innovation und Technologie.

Start your complaint

easyJet Flights - departure Belgium

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Denied Boarding Authority .

Start your complaint

easyJet Flights - departure Bulgaria

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Civil Aviation Administration, Bulgaria.

Start your complaint

easyJet Flights - departure Croatia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Croatian Civil Aviation Agency .

Start your complaint

easyJet Flights - departure Cyprus

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Department of Civil Aviation, Cyprus.

Start your complaint

easyJet Flights - departure Czech Republic

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Czech Civil Aviation Authority .

Start your complaint

easyJet Flights - departure Denmark

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Danish Transport Authority.

Start your complaint

easyJet Flights - departure Estonia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Consumer Protection Board, Estonia.

Start your complaint

easyJet Flights - departure Finland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Consumer Disputes Board, Finland.

Start your complaint

easyJet Flights - departure France

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Direction générale de l'aviation civile (DGAC) .

Start your complaint

easyJet Flights - departure Germany

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Luftfahrt-Bundesamt (LBA) .

Start your complaint

easyJet Flights - departure Greece

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Hellenic Civil Aviation Authority .

Start your complaint

easyJet Flights - departure Hungary

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Passenger Complaints Hungary.

Start your complaint

easyJet Flights - departure Iceland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Icelandic Transport Authority.

Start your complaint

easyJet Flights - departure Ireland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Commission for Aviation Regulation, Ireland.

Start your complaint

easyJet Flights - departure Italy

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the L’Ente Nazionale per l’Aviazione Civile .

Start your complaint

easyJet Flights - departure Latvia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Consumer Rights Protection Centre (CRPC), Latvia.

Start your complaint

easyJet Flights - departure Lithuania

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Civil Aviation Administration, Lithuania.

Start your complaint

easyJet Flights - departure Luxembourg

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Ministère de l'Économie et du Commerce extérieur .

Start your complaint

easyJet Flights - departure Malta

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Malta Competition and Consumer Affairs Authority .

Start your complaint

easyJet Flights - departure Norway

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the CAA Norway .

Start your complaint

easyJet Flights - departure Poland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Civil Aviation Office, Poland.

Start your complaint

easyJet Flights - departure Portugal

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the ANAC (National Civil Aviation Authority- Portugal).

Start your complaint

easyJet Flights - departure Romania

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the National Authority for Consumer Protection, Romania.

Start your complaint

easyJet Flights - departure Slovakia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Slovenska obchodna inspekcia .

Start your complaint

easyJet Flights - departure Slovenia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Civil Aviation Agency.

Start your complaint

easyJet Flights - departure Spain

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Agencia Estatal de Seguridad Aérea.

Start your complaint

easyJet Flights - departure Sweden

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the ARN : The National Board for Consumer Disputes.

Start your complaint

easyJet Flights - departure Switzerland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Federal Office of Civil Aviation .

Start your complaint

easyJet Flights - departure The Netherlands

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Human Environment and Transport Inspectorate.

Start your complaint

easyJet Flights - departure non-EU

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the CEDR.

Start your complaint

Want to start a complaint about easyJet?

Raise it for free via Resolver

Frequently asked questions about easyJet

Who can I complain to if Easyjet can't resolve my complaint? 

You can send your case to the relevant aviation authority. This will sometimes depend on the departure country you experienced the issue in. The UK aviation authority is the CAA.

When can I escalate to the aviation authority?

You will need to raise your complaint with the airline first, and then after 8 weeks if you haven't been able to reach a resolution you can escalate via your case file to the relevant authority. Our process works this out for you depending on which departure country you select. 

Easyjet are saying I have to fill in an online form using a different email, should I do this?

It is unfortunate that a small minority of firms do not understand that an issue raised via Resolver is no different from one sent via an ordinary email account, as we do not handle the case for you - you are in total control of it.

We are attempting to make Easyjet understand the situation, but we believe they are hiding behind the idea that we are somehow dealing with the complaint on your behalf, rather than operating in a manner no different from any other email service. We would not want your claim to be delayed, so feel free to process the form but it is important that they understand you wanted to use Resolver to raise your concerns via a supported platform of your choosing.

Contact details

To view the easyJet contact details press the button below

View easyJet complaints contact details

About

EasyJet, counted by passenger numbers, is the UK’s largest airline. It operates domestic and international flights on more than 600 routes in 32 countries. Easyjet was established in 1995 as part of a new wave of low-cost airlines and now operates more than 200 aircraft. It carried 60 million passengers in 2013, making it the second largest airline in Europe after Ryanair.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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