easyJet is currently not responding to complaints via Resolver.

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Please contact easyJet directly in addition to making a Resolver case. Sorry for the inconvenience.

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We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
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There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

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Here's what some of our 3,754,502 users had to say

I shrink from making complaints. resolver has not only made it easy, but turned it into an act of art. Thank you for your help.
Heather via email
Thanks @paullewismoney and #BBCMoneybox for telling me about @resolvercouk who have helped resolve claim against @easyJet
Gyln Lumley via twitter
Contacted resolver yesterday with quite a complex problem. They have responded within 24 hours, doing much more than I expected of them. Absolutely brilliant. Well done James.
Michael Barnbrook via facebook
Raised a claim with Easyjet via Resolver for a flight delay late on a Thursday night, exchanged emails with Easyjet on Friday and by Monday they had arranged a bank transfer. 8 days in total from complaint to cash in my bank!
Lisa Hughes via facebook
Resolver are helping us get through horrible experiences like my Easyjet flight to Tenerife. It seems to have no motive but to resolve disputes in a pain-free way. Wishing them a prosperous New Year with gratitude.
Arthur Laing via facebook
I've used Resolver twice now. Once for a straightforward claim with Easyjet, and once to try and get the very difficult Iberia to pay compensation for a cancelled flight. Iberia tried continually to deny we had a case, despite being legally entitled to compensation. Thanks to Resolver, we were finally able to get payment from them after six months. I found Resolver so easy to use, and can't imagine how I would have found the time or correct contacts to escalate our case to the Spanish Aviation authority without Resolver making it possible at the touch of a button. Thank you so much Resolver!
Hannah Martin via facebook
My flight with EasyJet to Budapest was cancelled. Resolver make it so easy for you to make a claim, you are then kept updated regularly via e-mail. The service is completely free. Thanks, Resolver!
Nick Friend via facebook
My flight with EasyJet to Budapest was cancelled after being sat on the runway for 4 hours! Luckily I came across Resolver, where they make it so easy for you to make a claim, took 5 mins to fill out the form and claim for all 15 of us! You are then kept updated regularly via e-mail and after 14 days we were all reimbursed our flight fee. Thanks Resolver!
Nick Friend via facebook
Have an issue ?? Well take it up with Resolver!!
Brenda W via facebook

easyJet provides

Using Resolver, you can submit an issue about 33 services offered by easyJet. Your case will be sent to the correct person or team at easyJet and escalated at the correct times, to the correct person, if required.

easyJet Flights - departure Great Britain

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Aviation ADR.

Start your complaint

easyJet Flights - departure Spain

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Agencia Estatal de Seguridad Aérea.

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easyJet Flights - departure The Netherlands

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Human Environment and Transport Inspectorate.

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easyJet Flights - departure Italy

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the L’Ente Nazionale per l’Aviazione Civile .

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easyJet Flights - departure France

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Direction générale de l'aviation civile (DGAC) .

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easyJet Flights - departure Portugal

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the ANAC (National Civil Aviation Authority- Portugal).

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easyJet Flights - departure non-EU

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Aviation ADR.

Start your complaint

easyJet Flights - departure Switzerland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Federal Office of Civil Aviation .

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easyJet Flights - departure Cyprus

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Department of Civil Aviation, Cyprus.

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easyJet Flights - departure Germany

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Luftfahrt-Bundesamt (LBA) .

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easyJet Flights - departure Austria

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Bundesministerium für Verkehr, Innovation und Technologie.

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easyJet Flights - departure/arrival Northern Ireland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the The Consumer Council for Northern Ireland.

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easyJet Flights - departure Iceland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Icelandic Transport Authority.

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easyJet Flights - departure Hungary

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Passenger Complaints Hungary.

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easyJet Flights - departure Czech Republic

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Czech Civil Aviation Authority .

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easyJet Flights - departure Greece

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Hellenic Civil Aviation Authority .

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easyJet Flights - departure Bulgaria

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Civil Aviation Administration, Bulgaria.

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easyJet Flights - departure Latvia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Consumer Rights Protection Centre (CRPC), Latvia.

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easyJet Flights - departure Malta

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Malta Competition and Consumer Affairs Authority .

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easyJet Flights - departure Denmark

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Danish Transport Authority.

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easyJet Flights - departure Lithuania

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Civil Aviation Administration, Lithuania.

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easyJet Flights - departure Ireland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Commission for Aviation Regulation, Ireland.

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easyJet Flights - departure Slovenia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Civil Aviation Agency.

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easyJet Flights - departure Poland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Civil Aviation Office, Poland.

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easyJet Flights - departure Croatia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Croatian Civil Aviation Agency .

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easyJet Flights - departure Estonia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Consumer Protection Board, Estonia.

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easyJet Flights - departure Belgium

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Denied Boarding Authority .

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easyJet Flights - departure Romania

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the National Authority for Consumer Protection, Romania.

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easyJet Flights - departure Finland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Consumer Disputes Board, Finland.

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easyJet Flights - departure Luxembourg

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Ministère de l'Économie et du Commerce extérieur .

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easyJet Flights - departure Sweden

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the ARN : The National Board for Consumer Disputes.

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easyJet Flights - departure Norway

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the CAA Norway .

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easyJet Flights - departure Slovakia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of easyJet complaints. If your complaint is not resolved by easyJet, you can then package it up and send it to the Slovenska obchodna inspekcia .

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Want to start a complaint about easyJet?

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Helping you with easyJet

Who can I complain to if Easyjet can't resolve my complaint? 

You can send your case to the relevant aviation authority. This will sometimes depend on the departure country you experienced the issue in. The UK aviation authority is the CAA.

When can I escalate to the aviation authority?

You will need to raise your complaint with the airline first, and then after 8 weeks if you haven't been able to reach a resolution you can escalate via your case file to the relevant authority. Our process works this out for you depending on which departure country you select. 

Contact details

To view the easyJet contact details press the button below

View easyJet complaints contact details

About

EasyJet, counted by passenger numbers, is the UK’s largest airline. It operates domestic and international flights on more than 600 routes in 32 countries. Easyjet was established in 1995 as part of a new wave of low-cost airlines and now operates more than 200 aircraft. It carried 60 million passengers in 2013, making it the second largest airline in Europe after Ryanair.

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With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution Transport focus logo

Resolver is a member of

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