Thomson Holidays has re-branded to 'TUI Holidays'

Amber

2.9/10

Resolver Score

Our users say this company is OK, but there's room to improve!

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by TUI Holidays.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
TUI Holidays provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

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You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,073,349 users had to say

Thanks for all your help, Thomson's has been in touch and have reinstated our holiday, ...the CEO of TUI, who instructed one of the advisers to contact us and once they read the medical report of our grandsons, they have reinstated it. Once again thanks for all your help and advice.
Graham via email
Dear Resolver, I would just like to thank you for your help in resolving my case with Thomson. They have sent me a cheque to settle the claim. Thank-you once again.
M Howe via email
My complaint was with Thomson Holiday. After several weeks and many emails going to and fro I used Resolver. When Resolver became involved I had received the compensation already agreed with Thomson within a very short time. I would definitely use this service again. Thanks, Resolver.
Diana Lister via facebook
Thanks we had a cheque for over £500 from Thomson holidays
Susan E via facebook
Very easy to use and helped us get a quicker response from the holiday company, would recommend you use this service if you have any problems concerning your holiday
Gail J via facebook
Good result - Used Resolver page to complain about a cruise earlier this year. Resolver process was quick and very simple to use and I got 3 of my 4 complaints upheld, resulting in £125 certificate each towards the cost of our next cruise.
Martina C via facebook
Thanks for your help & advice
Rick Moore via facebook
Was delayed coming back off holiday and had heard of this site, it took all of the hassle and hard work and basically did it for me. It just asked for relevant information and imported into a standard letter, within 2 weeks I was given an offer from the tour operator and it was resolved as easy and as quick as that!!! And it's a free service.
Shelley P via email
Was delayed coming back of holiday and had heard of this site. It took all the hassle and hard work and basically did it for me. It just asked for relevant information and imported into a standard letter, within 2 weeks I was given an offer from the tour operator and it was resolved as easy and as quick as that!!! And it's a free service.
Shelley P via trustpilot

TUI Holidays provides

Using Resolver, you can submit an issue about 2 services offered by TUI Holidays. Your case will be sent to the correct person or team at TUI Holidays and escalated at the correct times, to the correct person, if required.

TUI Holidays Holiday issues

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of TUI Holidays complaints. If your complaint is not resolved by TUI Holidays, you can then package it up and send it to the ABTA.

Start your complaint

TUI Holidays Tour Operators

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Holidays complaints. If your complaint is not resolved by TUI Holidays, you can then package it up and send it to the ABTA.

Start your complaint

Want to start a complaint about TUI Holidays?

Raise it for free via Resolver

Helping you with TUI Holidays

How do I make a TUI Holidays complaint using Resolver?

If you want to make a complaint about TUI Holidays using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my TUI Holidays case file work?

Resolver allows you to keep a record of any email correspondence sent between you and TUI Holidays, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with TUI Holidays, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a TUI Holidays complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the TUI Holidays contact details press the button below

View TUI Holidays complaints contact details

About

To help you get the best response from your TUI Holidays complaint Resolver guides you through every step of the process.

To help you get the best response from your TUI Holidays complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your TUI Holidays complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved