Thomson Holidays has re-branded to 'TUI Holidays'

Resolver is not affiliated to, linked with or otherwise endorsed by TUI Holidays.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
TUI Holidays provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,422,840 users had to say

Thanks for all your help, Thomson's has been in touch and have reinstated our holiday, ...the CEO of TUI, who instructed one of the advisers to contact us and once they read the medical report of our grandsons, they have reinstated it. Once again thanks for all your help and advice.
Graham via email
Dear Resolver, I would just like to thank you for your help in resolving my case with Thomson. They have sent me a cheque to settle the claim. Thank-you once again.
M Howe via email
My complaint was with Thomson Holiday. After several weeks and many emails going to and fro I used Resolver. When Resolver became involved I had received the compensation already agreed with Thomson within a very short time. I would definitely use this service again. Thanks, Resolver.
Diana Lister via facebook

Thanks we had a cheque for over £500 from Thomson holidays
Susan E via facebook
Very easy to use and helped us get a quicker response from the holiday company, would recommend you use this service if you have any problems concerning your holiday
Gail J via facebook
Good result - Used Resolver page to complain about a cruise earlier this year. Resolver process was quick and very simple to use and I got 3 of my 4 complaints upheld, resulting in £125 certificate each towards the cost of our next cruise.
Martina C via facebook

Thanks for your help & advice
Rick Moore via facebook
Was delayed coming back off holiday and had heard of this site, it took all of the hassle and hard work and basically did it for me. It just asked for relevant information and imported into a standard letter, within 2 weeks I was given an offer from the tour operator and it was resolved as easy and as quick as that!!! And it's a free service.
Shelley P via email
Fantastic service, helped us get a refund on our PPI, cannot thank Resolver enough for their great website and easy to use templates to make the claim. Thank you so much.
Ian Melluish via facebook

TUI Holidays provides

Using Resolver, you can submit an issue about 2 services offered by TUI Holidays. Your case will be sent to the correct person or team at TUI Holidays and escalated at the correct times, to the correct person, if required.

TUI Holidays Tour Operators

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Holidays complaints. If your complaint is not resolved by TUI Holidays, you can then package it up and send it to the ABTA.

Start your complaint

TUI Holidays Holiday issues

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of TUI Holidays complaints. If your complaint is not resolved by TUI Holidays, you can then package it up and send it to the ABTA.

Start your complaint

Want to start a complaint about TUI Holidays?

Raise it for free via Resolver

Helping you with TUI Holidays

How do I make a TUI Holidays complaint using Resolver?

If you want to make a complaint about TUI Holidays using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my TUI Holidays case file work?

Resolver allows you to keep a record of any email correspondence sent between you and TUI Holidays, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with TUI Holidays, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a TUI Holidays complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the TUI Holidays contact details press the button below

View TUI Holidays complaints contact details


To help you get the best response from your TUI Holidays complaint Resolver guides you through every step of the process.

To help you get the best response from your TUI Holidays complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your TUI Holidays complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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