Eurostar - Station closed - security risk

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Based on resolver’s experience to date, station closures are not undertaken lightly and are thankfully now quite rare. If a station is forced to close under these circumstances, the reason qualifies as ‘not within a train company’s control’ and you will therefore not receive compensation. However, if you decide not to travel at all, and have a regular Single or Return ticket, you can claim a full refund for your unused ticket in the same way you would in any other circumstance. If you wish to do this, you should return the ticket to the train company within 28 days of the ticket expiry date, though you may have to pay an administration fee. If you bought an advance ticket, these are non-refundable.

If you need any help with this matter, or wish to make a complaint, resolver recommends that you submit your concerns in writing to the train operator or Network Rail and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

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