Kenya Airways complaints
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How does Resolver work?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
Here's what some of our 1,790,891 users had to say
Kenya Airways provides
Using Resolver, you can submit an issue about 32 services offered by Kenya Airways. Your case will be sent to the correct person or team at Kenya Airways and escalated at the correct times, to the correct person, if required.
Kenya Airways Flights - departure UK
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Passenger Advice and Complaints Team, CAA.
Kenya Airways Flights - departure Austria
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Bundesministerium für Verkehr, Innovation und Technologie.
Kenya Airways Flights - departure Belgium
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Denied Boarding Authority .
Kenya Airways Flights - departure Bulgaria
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Civil Aviation Administration, Bulgaria.
Kenya Airways Flights - departure Croatia
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Croatian Civil Aviation Agency .
Kenya Airways Flights - departure Cyprus
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Department of Civil Aviation, Cyprus.
Kenya Airways Flights - departure Czech Republic
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Czech Civil Aviation Authority .
Kenya Airways Flights - departure Denmark
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Danish Transport Authority.
Kenya Airways Flights - departure Estonia
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Consumer Protection Board, Estonia.
Kenya Airways Flights - departure Finland
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Consumer Disputes Board, Finland.
Kenya Airways Flights - departure France
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Direction générale de l'aviation civile (DGAC) .
Kenya Airways Flights - departure Germany
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Luftfahrt-Bundesamt (LBA) .
Kenya Airways Flights - departure Greece
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Hellenic Civil Aviation Authority .
Kenya Airways Flights - departure Hungary
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Passenger Complaints Hungary.
Kenya Airways Flights - departure Iceland
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Icelandic Transport Authority.
Kenya Airways Flights - departure Ireland
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Commission for Aviation Regulation, Ireland.
Kenya Airways Flights - departure Italy
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the L’Ente Nazionale per l’Aviazione Civile .
Kenya Airways Flights - departure Latvia
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Consumer Rights Protection Centre (CRPC), Latvia.
Kenya Airways Flights - departure Lithuania
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Civil Aviation Administration, Lithuania.
Kenya Airways Flights - departure Luxembourg
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Ministère de l'Économie et du Commerce extérieur .
Kenya Airways Flights - departure Malta
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Malta Competition and Consumer Affairs Authority .
Kenya Airways Flights - departure Norway
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the CAA Norway .
Kenya Airways Flights - departure Poland
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Civil Aviation Office, Poland.
Kenya Airways Flights - departure Portugal
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Instituto Nacional de Aviação Civil (INAC) .
Kenya Airways Flights - departure Romania
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the National Authority for Consumer Protection, Romania.
Kenya Airways Flights - departure Slovakia
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Slovenska obchodna inspekcia .
Kenya Airways Flights - departure Slovenia
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Civil Aviation Agency.
Kenya Airways Flights - departure Spain
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Agencia Estatal de Seguridad Aérea.
Kenya Airways Flights - departure Sweden
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the ARN : The National Board for Consumer Disputes.
Kenya Airways Flights - departure Switzerland
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Federal Office of Civil Aviation .
Kenya Airways Flights - departure The Netherlands
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Human Environment and Transport Inspectorate.
Kenya Airways Flights - departure non-EU
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Passenger Advice and Complaints Team, CAA.
Frequently asked questions about Kenya Airways
How do I make a Kenya Airways complaint using Resolver?
If you want to make a complaint about Kenya Airways using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.
How does my Kenya Airways case file work?
Resolver allows you to keep a record of any email correspondence sent between you and Kenya Airways, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Kenya Airways, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.
Is it free to make a Kenya Airways complaint via Resolver?
Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
Contact details
To view the Kenya Airways contact details press the button below
View Kenya Airways complaints contact detailsAbout
To help you get the best response from your Kenya Airways complaint Resolver guides you through every step of the process.
To help you get the best response from your Kenya Airways complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.
In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Kenya Airways complaint.
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With Resolver you can send your case to key ombudsmen and regulators including:
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