If you are having problems with Kenya Airways and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
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Amber

3.6/10

Resolver Score

Our users say this company is OK, but there's room to improve!

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Kenya Airways.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Kenya Airways provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,527,796 users had to say

Thanks Resolver! Made a claim for a delayed flight through Resolver for free. The airline replied immediately & paid up as per EU law with no hassle. Highly recommend them.
Terry G via facebook
Chuffed to bits with resolver, who resolved my case against an airline company who completely ignored my previous requests. It was so easy to use and gave you all the necessary legal terminology - you just needed to fill in the blanks with your own information. Recommend it to anybody who has any justified claim. Thank you so much for all your assistance Resolver!
Lorraine T via facebook
I used the Resolver app for a successful delayed flight compensation claim. Having the templates, escalation prompts and contact details made it easy to get started and also continue pushing my claim through. I would highly recommend, it is totally free and you do keep 100% of your compensation. The airline sent a cheque directly to me.
Phaedra W via facebook
Resolved my flight cancellation compensation in less than 2 weeks without charging me anything. I had a another incident 4 months ago before knowing about Resolver and used an agency to try and claim, I am still waiting for them to get back to me ... (and they take a 15% fee). Great service, thank you!
Nicky G via facebook
Received compensation from an airline for a delayed flight with a minimum of fuss, all very competently handled and stored in Resolver's online system. Very impressed with how straightforward this all was.
Simon L via facebook
Resolved a query I’ve had for months, within a few weeks I got the delay compensation from the airline that they had previously tried not to pay! Could not recommend enough thank you so much!!
Becky N via facebook
Such a great find!! I had problems with 2 low-cost airlines in the past and trying to resolve my problem with them would have been impossible without Resolver's help. Highly recommended service and extremely professional.
Nicola M N via facebook
I had an immediate reply the following day and money put into my account within a week. Thanks again
Linda D via facebook
I got £250 back from a budget airline thanks to resolver. They made it so easy for me to claim after the airline tried everything so they wouldn’t have to pay me compensation. Would highly recommend them.
Marion M via facebook

Kenya Airways provides

Using Resolver, you can submit an issue about 32 services offered by Kenya Airways. Your case will be sent to the correct person or team at Kenya Airways and escalated at the correct times, to the correct person, if required.

Kenya Airways Flights - departure Croatia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Croatian Civil Aviation Agency .

Start your complaint

Kenya Airways Flights - departure Cyprus

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Department of Civil Aviation, Cyprus.

Start your complaint

Kenya Airways Flights - departure Czech Republic

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Czech Civil Aviation Authority .

Start your complaint

Kenya Airways Flights - departure Finland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Consumer Disputes Board, Finland.

Start your complaint

Kenya Airways Flights - departure Greece

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Hellenic Civil Aviation Authority .

Start your complaint

Kenya Airways Flights - departure Hungary

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Passenger Complaints Hungary.

Start your complaint

Kenya Airways Flights - departure Iceland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Icelandic Transport Authority.

Start your complaint

Kenya Airways Flights - departure Ireland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Commission for Aviation Regulation, Ireland.

Start your complaint

Kenya Airways Flights - departure Latvia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Consumer Rights Protection Centre (CRPC), Latvia.

Start your complaint

Kenya Airways Flights - departure Luxembourg

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Ministère de l'Économie et du Commerce extérieur .

Start your complaint

Kenya Airways Flights - departure Malta

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Malta Competition and Consumer Affairs Authority .

Start your complaint

Kenya Airways Flights - departure Norway

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the CAA Norway .

Start your complaint

Kenya Airways Flights - departure Poland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Civil Aviation Office, Poland.

Start your complaint

Kenya Airways Flights - departure Romania

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the National Authority for Consumer Protection, Romania.

Start your complaint

Kenya Airways Flights - departure Slovakia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Slovenska obchodna inspekcia .

Start your complaint

Kenya Airways Flights - departure Slovenia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Civil Aviation Agency.

Start your complaint

Kenya Airways Flights - departure Spain

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Agencia Estatal de Seguridad Aérea.

Start your complaint

Kenya Airways Flights - departure Sweden

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the ARN : The National Board for Consumer Disputes.

Start your complaint

Kenya Airways Flights - departure Switzerland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Federal Office of Civil Aviation .

Start your complaint

Kenya Airways Flights - departure UK

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Passenger Advice and Complaints Team, CAA.

Start your complaint

Kenya Airways Flights - departure non-EU

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Passenger Advice and Complaints Team, CAA.

Start your complaint

Kenya Airways Flights - departure Belgium

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Denied Boarding Authority .

Start your complaint

Kenya Airways Flights - departure Bulgaria

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Civil Aviation Administration, Bulgaria.

Start your complaint

Kenya Airways Flights - departure Denmark

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Danish Transport Authority.

Start your complaint

Kenya Airways Flights - departure France

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Direction générale de l'aviation civile (DGAC) .

Start your complaint

Kenya Airways Flights - departure Austria

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Bundesministerium für Verkehr, Innovation und Technologie.

Start your complaint

Kenya Airways Flights - departure Germany

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Luftfahrt-Bundesamt (LBA) .

Start your complaint

Kenya Airways Flights - departure Lithuania

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Civil Aviation Administration, Lithuania.

Start your complaint

Kenya Airways Flights - departure Portugal

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the ANAC (National Civil Aviation Authority- Portugal).

Start your complaint

Kenya Airways Flights - departure The Netherlands

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Human Environment and Transport Inspectorate.

Start your complaint

Kenya Airways Flights - departure Estonia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the Consumer Protection Board, Estonia.

Start your complaint

Kenya Airways Flights - departure Italy

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Kenya Airways complaints. If your complaint is not resolved by Kenya Airways, you can then package it up and send it to the L’Ente Nazionale per l’Aviazione Civile .

Start your complaint

Want to start a complaint about Kenya Airways?

Raise it for free via Resolver

Helping you with Kenya Airways

How do I make a Kenya Airways complaint using Resolver?

If you want to make a complaint about Kenya Airways using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Kenya Airways case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Kenya Airways, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Kenya Airways, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Kenya Airways complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Kenya Airways contact details press the button below

View Kenya Airways complaints contact details

About

To help you get the best response from your Kenya Airways complaint Resolver guides you through every step of the process.

To help you get the best response from your Kenya Airways complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Kenya Airways complaint.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved