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How long should I wait for a response?
Generally speaking, you should expect a company to get back to you within a week or so. If they don't, you should send a follow-up via Resolver.
How can I take things further?
If the company is unable to resolve your complaint, you can take the matter to Citizens Advice! They should be able to advise you on your next steps.
Consumer Rights Act 2015
The Consumer Rights Act is a pretty comprehensive piece of legislation that sets out your rights when it comes to buying goods and services. It gives you the right to redress if things go wrong or aren't as expected.
Section 75 of the Consumer Credit Act
Section 75 is a UK law that makes credit providers liable if something goes wrong with one of your purchases. If you buy something with a credit card that costs between £100–£30,000 and something goes wrong, you can claim your money back from your credit card company.
Find the best rights for you
We have 5,219 pages of rights advice for you covering 7,102 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.